Implementation Manager - Enterprise Provider at JPMorgan Chase Bank, N.A.

Posted in General Business 11 days ago.

Type: Full-Time
Location: Philadelphia, Pennsylvania

Job Description:

InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue. The implementation manager will be required to maintain strong working relationships with other personnel in sales, contracting, product management and technical operations. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas.

Essential Functions:

  • Manage customer implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed's customers
  • Monitor enterprise implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
  • Manage customer expectations and effectively negotiate solution options and constraints
  • Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of enterprise implementations
  • Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities
  • Help with the hiring of new team members to ensure scalability that supports the growth of the business
  • Perform any other duties as applicable to the position
  • Manage customer and partner escalations to quickly address concerns that come up during Implementation of InstaMed solutions
  • Any other duties as applicable to the position


  • Proven ability to manage projects within a fast-paced environment
  • Strong understanding of the healthcare or payments industry
  • Excellent organizational skills in managing timelines of multiple implementations
  • Ability to rapidly understand the InstaMed Platform and solutions
  • Ability to acquire and apply new technical and industry knowledge quickly
  • Sound judgment in setting customer expectations and managing sensitive customer situations
  • Minimum 8-10 years of experience in a customer-facing position
  • Prior experience in a technology company required
  • Healthcare or payment experience preferred
  • Project management experience
  • Bachelor's degree or higher

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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