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CCB - Collections Manager II at JPMorgan Chase Bank, N.A.

Posted in General Business 4 days ago.

Type: Full-Time
Location: Tempe, Arizona





Job Description:

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Job Description

Roles & Responsibilities:

LEADERSHIP


  • Provide regular coaching, leadership & supervise the day-to-day functions of the group
  • Leverage expertise and build collaborative relationships
  • Discuss and improve on Training and Learning opportunities
  • Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
  • Provide timely direction on strategic changes within the business and help align the focus of resources to the same
  • Leverage on the expertise of teams within the site and other sites to improve overall performance
  • Model the organization's core values, operating principles, and philosophies - Walk the Talk
  • Make appropriate and fact-based decisions with available information when under pressure and/or adverse conditions

PERFORMANCE MANAGEMENT

  • Strong orientation towards Customer Experience
  • Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
  • Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
  • Manage projects as assigned within defined metrics and timelines
  • Identify problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives
  • Look for improving performance through coaching, development, training, projects and creative use of available resources
  • Ensure adherence to schedule
  • Continually raise the standard of quality in the work of self and others

PEOPLE MANAGEMENT

  • Create an environment of high energy and enthusiasm
  • Responsible for management of Engagement, Attrition and ESAT for the team
  • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
  • Resolve employee concerns with urgency & accuracy
  • Promote transparency in Communication and builds an atmosphere of mutual trust and cooperation
  • Engage in effective Career Development activities like effective career coaching and counseling

Skills & Qualifications :

  • Graduate in any discipline.
  • Excellent employee relations skills.
  • Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint.
  • Strong analytical bend of mind with good logical reasoning abilities.
  • Strong interpersonal skills at both verbal and written communication
  • Demonstrated ability to contribute significantly in strategic business partnerships
  • Demonstrated abilities in process migrations and sustaining high performance standards
  • Strong concepts of leadership competencies, displays ownership, accountability and proactive ness
  • Keen business acumen (Auto Collections) with focus on customers
  • Flexibility to work in shifts
  • Previous experience in handling collections or recovery would be an added advantage but not a requirement.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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