Branch Manager - MultiSite - Tacoma Main / Pacific & 72nd - Tacoma, WA at JPMorgan Chase Bank, N.A.

Posted in General Business 4 days ago.

Type: Full-Time
Location: TACOMA, Washington

Job Description:

You're a natural leader. You do what's right - for customers and colleagues - and you love to inspire others to do the same. You have a knack for motivating and leading teams to create exceptional customer experiences that cultivate long-lasting relationships. Apply these skills to become a Multi-site Branch Manager and play a key role in ensuring our Customer Promise comes to life for our clients.

As Multi-site Branch Manager you'll ensure the branches you lead meet and exceed customer expectations and will create a customer-centric culture. You'll direct all aspects of branch operations, grow the deposits and investments of each branch, and coach bankers and associates across multiple branch locations. You'll also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future. You'll collaborate with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.

As a Multi-site Branch Manager, you'll leverage your leadership and communication skills to:

  • Act as the standard bearer of Chase and create a world-class customer experience
  • Create an environment that encourages team members to provide an exceptional customer experience; and in a dynamic, inclusive, and engaging culture
  • Partner with branch employees to make every entrance into the branch a warm and welcome one
  • Assist bankers and partners in maintaining customer relationships
  • Educate clients on how to use our digital platforms to bank and invest when, where, and how they want
  • Build partnership with local businesses to build brand in local market area through strong community involvement
  • Build relationships by promoting a client/customer-centered organization and proactively addressing customer needs and issues promptly and effectively

Manage and coach branch employees to engage customers

  • Actively identify, coach, develop, motivate, and support employees in the branch and, at times, remotely, so that they can provide superior service to every customer
  • Work with individual employees to identify customer needs
  • Bring out the best in the branch employees by providing training, coaching, and motivation with a focus on effectively delegating and driving accountability across locations
  • Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes

Drive deposits and investments growth for the branch

  • Create branch-specific strategies to grow the business
  • Use reporting to identify high-potential and at-risk customers
  • Partner with bankers in cultivating new and existing deposits
  • Work with partners, including financial advisors and home lending advisors, to grow investments
  • Improve revenues and expenses and grow the business, while exceeding customer expectations


  • Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
  • Outstanding leadership experience, with a proven, successful record of coaching and empowering employees to improved results
  • Experience building partnership with local businesses
  • Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology
  • Strong decision maker
  • Experience in collaboration amongst multiple lines of business
  • Ability to organize and manage competing priorities effectively across branch locations
  • Ability to develop plans to drive growth
  • Experience creating and maintaining a strong risk and control environment
  • Demonstrated commitment to operational integrity and policies
  • Two years of remote management experience preferred, Retail Banking highly preferred
  • College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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