US MPI Program Manager Lead at JPMorgan Chase Bank, N.A.

Posted in General Business 4 days ago.

Type: Full-Time
Location: Newark, Delaware





Job Description:

As a Senior Project Manager, you will lead the Manual Process Reduction program's US efforts to define and design a programmatic approach to pattern identification and structured process elimination, front to back. The role will require extensive dialogue, planning, and partnership across operations partners, Change Mobilization, and business partners to provide governance, operating model, and drive targeted and specific elimination against the existing inventory. Primary areas of focus will include eliciting project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. As a Senior Project Manager, you'll critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Additionally, you'll assist in the overall coordination and management of the program, including status, scorecards, and other key project management functions.

Responsibilities:


  • Coordinate with various areas of Operations, Middle Office, Finance, Technology, and Senior Management to define and design a programmatic approach to pattern identification and structured process elimination, front to back by building business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.
  • Conduct data analysis, data collection, and synthesis to translate into empirical solutions or evidence that can optimize project reporting
  • Work with business partners to design, introduce, or re-engineer existing processes and business applications
  • Conduct project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues and problems, and drafting business and technical work/data flows
  • Facilitate or support project facilitator, create materials for presentation, and provide reporting/metrics as required

Qualifications:

  • Bachelor's degree required
  • 5 - 10 years project management / business analysis experience
  • Excellent communication and presentations skills across various stakeholders and senior management
  • Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
  • Excellent analytical and logical thinking to understand and analyze complex business processes
  • Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
  • End-to-end project management experience, including scoping, business case development, implementation, and change management
  • Ability to analyze and resolve project-related issues and follow through with set objectives
  • Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
  • Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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