Posted in General Business 2 days ago.
Location: Newark, Delaware
The Client Service Representative is accountable for adherence to service quality standards and the Benefit Payments delivery model. Individuals in this role respond to and manage client inquiries and requests including but not limited to payment issues, system access, audit requests, reconciliation break research, monitoring of workflow tool queues for client directive issues, account documentation as well as account transactions and related activities. The Client Service Representative will be responsible for all client communications via telephone call and email correspondence. The Client Service Representative is responsible for notifications to service partners of any escalated issue affecting shared clients and relationships. The Client Service Representative is responsible for receiving and tracking all client requests and inquiries for tax reporting, projects, custom reporting and operational errors/updates.
Minimum 3 years experience in client service
Requirements include - Strong client management skills, Strong risk management, strategic thinking and planning skills, Highly motivated, ability to act without direct supervision, Excellent time management and prioritization skills, Creative problem solving skills - working across the organization to solution issues and implement for the client, Communication skills - excellent oral and written business communication skills, ability to present information clearly and concisely to groups, ability to chair facilitate meetings with client and managers, Identify and promote service improvement, efficiencies and opportunities, Proficiency in MS Office Products (Word, Excel, PowerPoint).
ERISA and retirement plan knowledge.
Bachelor degree preferred
Skills required are advanced:
Organizational skills, Attention to detail, Problem solving, MS Office skills-must be at least intermediate level of excel user, Oral & written communication, Client relationship, Time management, Analytical skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
The Judge Group Inc.
JPMorgan Chase Bank, N.A.