Posted in General Business 13 days ago.
Location: Westerville, Ohio
The Capacity Planning and Analysis team is part of the CCB Finance organization and is responsible for developing and managing the staffing plans to ensure the successful execution of CCB Operations business objectives and planning. The primary responsibilities for the team include demand forecasting, capacity planning, and analysis/support.
This role is focused on Demand Planning, Statistical forecasting, data analysis and actively participating in transforming the process from Excel and R to a more automated technology product using database and other newer technology offerings that will be rolled out through Agile.
The Forecasting Associate will be working on various CCB operations forecasting projects focused on enhancing customer voice channel demand analytics by utilizing advanced analytical techniques. The incumbent will apply operational analytics and strategy tools to enhance integrated planning process, identify enhancements to overall call volume forecasting process while supporting the development of analytical tools to provide business insights needed in ensuring that volumes are appropriately forecasted so that our contact center network is optimally staffed and our service goals are being met. We need someone who is extremely intellectually curious and has proven ability to manage large data sets and build advanced analytical solutions in an operations environment.
The ideal candidate will be an innovative thought leader with the technical ability to drive process improvement across systems and platforms. This position requires working collaboratively amongst other talented team members and across the broader organization. A big part of the role is to be able to ask open-ended questions, identify issues, explore new ideas, and choose appropriate techniques for solving a given problem.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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