Customer Service Representative at iFly

Posted in Admin - Clerical 3 days ago.

Type: Full-Time
Location: Roseville, California





Job Description:

Customer Service Representative (Up to $20/hr.) 
 

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. 
 
iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development. 
 
 
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply! 
 
 
CSR Day-to-Day: 
 
Safety requirements 
 
Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY 
 
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner 
 
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through 
 
Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule 
 

Ability to: 
 
Stand for about 8 hours a day while working on a point-of-sale system 
 
Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph 
 

What We are Looking For: 
 
Must be 18 years of age or older 
 
Weekend availability is required 
 
High school diploma or equivalent (required) 
 
Exceptional sales skills 
 
Exceptional customer-service skills 
 
Confidence in phone and face-to-face communication 
 
Ability to resolve conflicts, to multi-task, and to understand customer needs 
 
Friendly, upbeat, compassionate, and personable attitude 
 
Integrity, punctuality, and professional appearance 
 
Ability to work well within a team maintaining positive relationships 
 
Basic computer skills 
 

The Good Stuff: 
 
Average hourly rate, including commissions - $18-20/hr. (base + commission) 
 
Medical, dental, vision and supplemental plans for eligible employees 
 
Paid time off (PTO) 
 
Maternity/Paternity leave 
 
Holiday pay options 
 
401k retirement investment with company match 
 
Tuition reimbursement 
 
Referral bonus program 
 
Employee discount on retail merchandise and flight packages 
 
Free flight time for employees and immediate family! 
 

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team! 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations





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