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Employee Experience Tech Lead - Vice President - Houston Tech Bar at JPMorgan Chase Bank, N.A.

Posted in General Business 13 days ago.

Type: Full-Time
Location: Houston, Texas





Job Description:

The Tech Bar is a place to experience the best of tech at JPMorgan Chase. A space designed to personalize the technology experience for JPMC employees through innovative software demonstrations, learning opportunities, product engagement and concierge tech help services. The Tech Bar team:


  • Provides 1-on-1 concierge support to employees for the latest workplace technology
  • Develops and delivers training and awareness sessions to increase employee knowledge of workplace tools leading to increased adoption of JPMC products
  • Provides a forum for Product Owners to showcase their tools and technology
  • Provides Chromebooks and other peripherals to onsite employee on request

Key Responsibilities:


  • Build an in-depth understanding of the Enterprise Workplace Roadmap, it's operations, processes and tools
  • Develop and manage a Tech Bar schedule to conduct demos and manage the digital loaner equipment program
  • Coordinate with Product Owners to showcase products through the Tech Bar
  • Lead a small team to provide 1-on-1 concierge technology support with employees on workplace products
  • Lead the Houston Tech Bar marketing and communication strategy to increase employee engagement
  • Partner with other Tech Bar leads on key strategies being formulated i.e. mobile, hardware, collaboration and productivity applications to enhance user experience
  • Partner with other Tech Bar leads on vision, pilots, build-out and continual service improvements including end user satisfaction
  • Collaborate with Corporate teams to enhance employee experience on returning to office from JPMC COVID-19 response.

Qualifications:


  • 5-7 years of experience in technology operations and/or support experience preferred
  • 1-2 years of experience managing a small team preferred
  • Strong organizational and multi-tasking skills with demonstrated ability to prioritize and align responsibilities to the broader business while delivering results and managing expectations
  • Highly disciplined, able to work with limited supervision and make independent decisions within scope of responsibilities
  • Excellent relationship management, communication and interpersonal skills
  • Passionate about customer service and a commitment to exceeding expectations
  • Ability to communicate technical concepts in simple terms
  • Ability to build strong relationships with clients and ensuring services provided are of quality
  • Strong people / client facing skills, agile thinking and a knack for problem solving
  • Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior leaders, key stakeholders, and employees
  • Project/product management experience is preferred
  • P revious Tech Bar experience or Executive / Front Office Financial technical support experience is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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