Warehouse Logistics Leader at Restoration Hardware

Posted in General Business 13 days ago.

Type: Full-Time
Location: Seattle, Washington





Job Description:

JOB DESCRIPTION
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Logistics Leader, you will lead RH's 3PL service providers to deliver operational excellence, ensuring a luxury experience for our clients. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for third-party teams that play an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES


  • Live Our Vision, Values, and Beliefs every day
  • Lead our external delivery partners to align the RH home delivery experience with the luxury and world-class service experienced by customers in our galleries and online
  • Develop great partnerships with the leadership teams of our 3PL partners, and influence process improvements
  • Lead and support our delivery partners, drive performance and ensure accountability from our partners around all aspects of the delivery experience
  • Lead loadout to ensure compliance, accuracy, quality, and efficiency
  • Lead the delivery partner billing process
  • Identify any 3PL performance concerns, and work with vendors to resolution
  • Lead route review process to maximize daily capacity and optimize the customer delivery experience
  • Address and resolve escalated customer service issues in a timely and thorough manner
  • In partnership with the Senior Leader and delivery partners, support driver training initiatives that elevate the delivery experience

OUR REQUIREMENTS


  • 3+ years leadership experience in furniture home delivery or similar field
  • Adept at hiring, training, coaching and executing all facets of employee performance
  • Excellent analytical, problem-solving and decision-making skills
  • Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds
  • Relentless passion for providing world-class service within the organization and to our customers
  • Proven ability to address and solve problems in a creative, innovative, timely and decisive fashion
  • Computer proficiency is a must. MS Word, Excel and GSuite are used daily and extensively in this position
  • Fluent in Spanish is a benefit, but not required
  • Must pass background review, MVR, and drug screen
  • Ability to visit clients in an assigned geographic territory

PHYSICAL REQUIREMENTS


  • Ability to lift at least 50lbs

WHAT WE OFFER:

  • Medical, Vision, and Dental Plans
  • Company-paid Life Insurance and Disability Income Protection Programs
  • Health Care and Dependent Care Flexible Spending Accounts
  • 401(k) Savings Plan
  • Annual Incentive Program
  • Competitive Paid Time-Off plan
  • Employee Assistance Program
  • Generous discount on our products and at RH restaurants

ABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Recruiting keywords: third party provider, individual contractor, driver, account manager, routing, scheduling, GPS software, fleet maintenance, transportation manager, driver onboarding, scorecard, KPIABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.





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