Geek Squad Double Agent, PC (Westminster, MD) at Best Buy

Posted in General Business 4 days ago.

Type: Full-Time
Location: Owings Mills, Maryland





Job Description:

Our PC Double Agent is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.

Key accountabilities:


  • Leads on two person jobs and complex projects as well as performs work alone.

  • Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.

  • Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.

  • Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.

Basic Qualifications:

  • 2 years of customer service experience

  • 1 year experience in one or more of the following: sales, delivery, installation, repair OR military equivalent

  • Current, valid driver’s license

  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

  • Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)

  • Must be at least 21 years of age

  • Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualifications:

  • Previous experince in an in-home experience environment

  • Previous experience actively using and learning about technology electronics





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