Solution Architect, Interaction Studio - Lev (Remote) at Cognizant

Posted in Information Technology 13 days ago.

Type: Full-Time
Location: Indianapolis, Indiana

Job Description:


Lev, a Cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in Salesforce, level up their customer experiences, and power even the most complicated of businesses.

As a top Salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#LevLife) where our team (also known as Levsters) will thrive.


While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of Salesforce; and our desire to do right by one another. We are relentless in our pursuit of being the best of the best, and driving marketing success with Salesforce.

Since 2016, Lev has experienced tremendous growth. We joined the Cognizant family in March 2020, further cementing our position as a global leader in Salesforce consulting. We continue to excel as a high-growth company through expanding the ways we serve our customers, and by growing our global footprint. Lev is headquartered in Indianapolis, Indiana, with remote employees across the United States and United Kingdom.

This position is available for Remote Candidates across the United States.


Solution Architect for our Salesforce Emerging Services Practice is a strategic position to our customers. This role is heavily involved in solution design and is hands-on with build work on Salesforce's Interaction Studio tool. Senior Solution Architects are experienced consultants and are depended on by our customers for technical vision and proactive and strategic advice.


  • Work as part of an overall delivery team to deliver a legendary customer experience on Salesforce solutions

  • Be comfortable learning new technologies with different levels of support / enablement. Emerging Services team members will be learning tools often times at the same time as they are implementing, consulting, and teaching others.

  • Lead consultative engagements with customers on business goals and challenges.

  • Architect a detailed solution tailored to customers' goals, taking into account their current and future-state environment.

  • Effectively communicate and present the design, positive impacts, and limitations of proposed solutions to customers.

  • Approach each customer as a unique, ensuring that their environment, skill set, internal processes, and business structure are accounted for in overall designs.

  • Build and fully test the solutions as designed, working with customers to iterate through modifications and revisions.

  • Document design and/or maintenance processes as necessary.

  • Provide in-depth training as appropriate to ensure customers are self-sustaining.

  • Collaborate with other team members to validate solutions, solve technical challenges, and share knowledge.

  • Average of 10% travel, up to 25%, to client locations throughout the U.S.

  • Perform other duties required and assigned.



  • 3+ years implementing software solutions for external customers

  • 1 or more years working on or with marketing teams

  • Experience going deep into clients' current processes to fully understand the nature of their business, while identifying how and why their business goals are critical.

  • Demonstrated track record in learning new technologies quickly

  • Previous role that involved working with relational data models and data integrations into multiple systems

  • Experience or significant exposure to be able to understand HTML, CSS and Javascript.


  • Experience designing and delivering a training program tailored to clients' needs. Training should be appropriate for individuals at varying levels within a client's organization and with varying degrees of technical abilities.

  • Experience mentoring individuals in an equal or lesser role.

  • Comfort with engagements of almost any size

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.


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