Manager, Solution Architects - Lev (Remote) at Cognizant

Posted in Information Technology 2 days ago.

Type: Full-Time
Location: Indianapolis, Indiana





Job Description:

ABOUT LEV:

Lev, a Cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in Salesforce, level up their customer experiences, and power even the most complicated of businesses.

As a top Salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#LevLife) where our team (also known as Levsters) will thrive.

 

While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of Salesforce; and our desire to do right by one another. We are relentless in our pursuit of being the best of the best, and driving marketing success with Salesforce.

Since 2016, Lev has experienced tremendous growth. We joined the Cognizant family in March 2020, further cementing our position as a global leader in Salesforce consulting. We continue to excel as a high-growth company through expanding the ways we serve our customers, and by growing our global footprint.

Lev is headquartered in Indianapolis, Indiana, with remote employees across the United States and United Kingdom.

This position is available for Remote Candidates across the United States.


ABOUT THE POSITION: 

The Manager of Solution Architects leads a team that focuses on solution design and build work. Solution Architects are experienced consultants and are depended on by our customers for technical vision and proactive and strategic advice. 


RESPONSIBILITIES:


  • Work as part of an overall delivery team to deliver a legendary customer experience on Salesforce Marketing Cloud and/or Sales/Service Cloud.

  • Manage a team of 3-7 solution architects with varying degrees of experience.  This is a critical role that is tasked with the health, happiness and effectiveness of their team.

  • Provide career guidance, helping employees to identify and work towards career goals.

  • Set and manage performance expectations with the team.

  • Assist with project staffing, ensuring the workload of the team is balanced.

  • Onboard and train new team members.

  • Managers carry a billable workload as well, performing the same duties as a solution architect:

    • Lead consultative engagements with customers on business goals and challenges.

    • Architect a detailed solution tailored to customers' goals, taking into account their current and future-state environment.

    • Effectively communicate and present the design, positive impacts, and limitations of proposed solutions to customers.

    • Approach each customer as unique, ensuring that their environment, skill set, internal processes, and business structure are accounted for in overall designs.

    • Build and fully test the solutions as designed, working with customers to iterate through modifications and revisions.

    • Document design and/or maintenance processes as necessary.

    • Provide in-depth training as appropriate to ensure customers are self-sustaining.

    • Support sales teams in opportunities by validating solutions and estimating effort.

    • Collaborate with other team members to validate solutions, solve technical challenges, and share knowledge.



OTHER RESPONSIBILITIES:


  • Occasional travel, potentially up to 25%, to client locations throughout the U.S.

  • Perform other duties required and assigned.

     

EDUCATION AND/OR EXPERIENCE:


  • Bachelor’s Degree in a related field or equivalent experience

  • Ability to understand the diverse personalities of the team and to manage each team member in a way that is best for them.

  • Comfort having tough or sensitive conversations around salary, workload, expectations, and areas of improvement.

  • Ability to balance the needs of a team with the needs of clients.

  • Managers should be experienced at a level similar to a Senior Solution Architect:

  • Experience going deep into clients' current processes to fully understand the nature of their business, while identifying how and why their business goals are critical.

  • Experience developing technical solutions and designs tailored to each client, based on their business goals and overall structure.

  • Solid abilities to create technical solutions across a majority of applicable languages (such as SQL, HTML, CSS, Javascript, AMPScript, Apex, etc)

  • Experience designing and delivering a training program tailored to clients' needs.  Training should be appropriate for individuals at varying levels within a client's organization and with varying degrees of technical abilities.

  • Ability to monitor release notes, incorporate platform changes into existing processes, and identify ways to use new Sales, Service and Marketing Cloud features.

  • Experience mentoring individuals.

  • Comfort with engagements of any size.

  • Ability to coordinate with other Solution Architects to effectively offload or load balance work.

 
KNOWLEDGE, SKILLS, AND ABILITIES:


  • Excellent strategic and technical thinking.

  • Ability to keep a balance between scaled solutions without over-engineering.

  • Ability to work effectively across multiple concurrent customer engagements with minimal supervision.

  • Effective written and verbal communication skills.

  • Ability to lead customer-facing discussions and presentations.

  • Strong creative, conceptual, and problem-solving skills.

  • Ability to work in a fast-paced, high-growth environment.


Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.



 





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