Technical Architect, Salesforce - Lev (Remote) at Cognizant

Posted in Information Technology 12 days ago.

Type: Full-Time
Location: Indianapolis, Indiana





Job Description:

ABOUT LEV:

Lev is a digital consultancy that works with marketers to level up their customer experience using Salesforce products.

We’re a marketing-focused consultancy that’s all about improving the customer experience. We weave strategy and expertise into every solution to level up customer engagement and drive marketing success. While Salesforce gives organizations the foundation and flexibility to power even the most complicated businesses, Lev helps you put plans into action so you can get the most out of your investment.

As a top Salesforce Partner, we’re building a team of marketing strategy experts that helps brands leverage Salesforce products to better connect with their customers. We have offices in Indiana and Arizona, and remote workers across the country and now we are expanding into the United Kingdom! We hire the best and brightest in the industry. Sound like you? Keep reading.

This position is available for Remote Candidates across the United States.


ABOUT THE POSITION: 

 

The Technical Architect for our Salesforce Platform practice is a vital role in Lev's largest and most complex implementations. They are the consultant responsible for enterprise technical architecture for the Salesforce Platform. They design the integrations between Sales/Service Cloud and Marketing Cloud, Pardot, Heroku, other marketing-related Salesforce solutions, and between third-party systems. This individual has a passion for a wide range of technologies that allows them to find sophisticated solutions to complex problems that are scalable while being transferable to internal or external team members for long term support.  

Their in-depth knowledge of data administration, APIs, and web development enables this individual to find the ideal platform to perform tasks and contribute to the development of custom applications on these systems. They are the ultimate consultant/architect, are not restricted by standard product functionality and navigate the need to create custom tools that complement current and upcoming standard product functionality with a customer's ability to support these tools ongoing.  In addition to their role in client engagements, the Technical Architect also strives to contribute to innovative tools to streamline the effectiveness of our team members. They will provide ad hoc support to our sales team and client escalations.


RESPONSIBILITIES:          


  • Act as key member of the Salesforce implementation project team and be responsible for the overall technical design of the application and mapping client business requirements to systems and technical requirements.

  • Work as a team member along with the Project Manager, Solution Architect, Developers, and supporting team members to deliver the complete solution for the customer.

  • Participate in process flow analysis and process redesign with the project team.

  • Share best practices and be consultative to clients throughout duration of the project.

  • Produce technical design documents to match customer requirements.

  • Produce technical design documents for custom development and systems integration requirements.

  • Provide current best practice and third party solution alternatives as part of the functional design document.

  • Participate and lead, when needed, project meetings with the customer.

  • Participate in internal projects as required.


OTHER RESPONSIBILITIES:


  • Ability to travel to locations throughout the U.S. and Canada (up to 25% based on client needs).

  • Perform other duties required and assigned.


EDUCATION AND/OR EXPERIENCE:

Required:


  • Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience

  • Full-stack development experience or database development experience

  • Experience with enterprise integration tools and extract, transformation and load (ETL) tools

  • Salesforce Certifications (Application Architect, System Architect, Marketing Cloud, Sales Cloud, Service Cloud, DEV, or other SFDC certification all acceptable)

Preferred:


  • 5+ years of experience in consulting/professional services

  • 3+ years of experience with Sales/Service Cloud configurations and custom development

  • 2+ years of experience integrating Sales/Service Cloud with Salesforce Marketing Cloud 

KNOWLEDGE, SKILLS, AND ABILITIES:


  • Client engagement skills

  • Experience with Agile and SDLC project methodologies

  • Strong problem-solving skills

  • Effective communication skills, both written and verbal

  • Self-starter who is able to work independently and as part of a team

  • Ability to analyze, design, and/or optimize functional or technical requirements

  • Ability to handle confidential information

  • Strong technical aptitude and an ability to learn new technologies quickly

  • Ability to maintain a balance between scalable solutions without over-engineering

  • Ability to confidently lead client facing discussions and presentations with stakeholders from both technical and business backgrounds

  • Strong attention to detail

  • Effective prioritization and time management skills

  • Ability to work in a fast-paced, deadline driven environment

  • Strives to deliver work that is consistently accurate, timely, and of high quality 

  • Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment


OTHER REQUIREMENTS:


  • Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.

  • Maintain confidentiality of employee and company information.

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.



 





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