Reporting to the Senior Business Operations Manager and working as a key member of the EDS initiative team, the Business Operations & Communications Advisor provides the strategic consultation and execution required to ensure the development and implementation of our EDS, EDO, and data domain strategies; ensuring that the proper operational controls, communications, and engagement actions are in place to effectively develop and meet strategic priorities.
To accomplish this, the Business Operations & Communications Advisor must possess the energy and creative drive to effectively manage a team of high performing professionals across multiple segments and functions, with both direct and indirect influence, while also being comfortable in an ambiguous environment.
The Business Operations & Communications Advisor will play a critical role helping to shape and guide the future growth and development of our data domain and EDO organizations; the role is a great opportunity for individuals looking to grow their understanding of Data and Analytics with significant potential for expanded responsibilities including direct management of teams.
This position is with Evernorth, a new business within the Cigna Corporation.
Job Responsibilities
Team Operations and Communications : Work collaboratively with each team on key aspects of the day-to-day operating activities to drive execution against the most critical initiatives and represent value story to local Market and Functional partners; able to focus on areas of greatest impact.
Strategy, Planning and Execution : Works closely with cross-enterprise teams to ensure strategy development that will articulate the vision to achieve goals. Develop multi-year roadmap within their teams for specific actions needed to achieve goals across all areas of EDS&A. Monitor whether actions achieved intended goals and revise future strategy and plans.
Communications & Engagement Operations - Strategic planning and execution for data domain and EDO programs including Data Domain Steering Committees, regular team meetings, Town Halls, the EDS newsletter, domain postcards, and other needs.
Portfolio Communications - Contribution to LPM team and EDS leaders on communications focused on building the perceived portfolio value, reputation and visibility of the EDS initiative and its elements. Includes Value Stories and other Cigna/Evernorth opportunities. Led by SBOM with BOS input.
Knowledge Management & Operations - govern and lead the operations of internal knowledge management tools including IRIS, Confluence, and SharePoint.
Executive/Leadership/Management Communications - EDS&E leader-specific communications for special applications like internal presentations, external speaking engagements and publication opportunities.
Minimum 7+ years' experience in a similar role with specific experience in managing multiple aspects of the business operations.
Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan.
Experience in interviewing, communication with, and negotiating with senior executive
Strong visual storyteller, able to synthesize complex concepts/topics into effective PowerPoint presentations.
Advanced proficiency in MS Office applications, particularly Word, Outlook, Excel, PPT and SharePoint, ability to produce crisp, professional documents imperative.
Consultative mentality, set priorities and meet deadlines on multiple projects.
Experience developing communication plans and coordinating with matrix teams
Competencies:
General Management - Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing
Comfortable with Ambiguity - can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty.
Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.
Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan - someone who "connects the dots."
Leadership and Organization - Exceptional capacity for managing and leading people and cross-functional teams; ability to connect with staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
Customer Focus - Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind.
Matrix Management/Relationship Building - Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners.
Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.
Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to jump in and take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
This role is work at home / flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
This position is not eligible to be performed in Colorado.
About Evernorth
Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
