To complete a variety of specialized duties that support functional operations. The duties in the department specialist job family focus on tasks and/or work that are unique to the department and require knowledge and skills that are beyond what are required for general office work.
Job Responsibilities and Accountabilities
Department Specialist I
Maintains complex records
Responds to inquiries in area of responsibility
Collects data/information for department use in special projects or reports
Updates information and reports typically on the computer
Checks information for accuracy
Prepares and balances data
Answers department phones as needed and routes to appropriate area
Department Specialist II
In addition to the above
Reviews information/data and makes decisions within well defined guidelines, parameters, and instruction
Examines and prioritizes documents to determine work to be completed or best course of action
Collects information for specific department reports
Creates and maintains complex reports
Sorts, files and maintains invoices, receipts, contracts, or other special department documents
Compiles minor statistical data
Makes and checks routine one and two step math calculations
Completes keyboarding projects such as preparing correspondence and mailings
Checks own work for accuracy
Coordinates special programs and/or events
Department Specialist III
In addition to the above
Reviews and/or compares information/data and makes determination within defined guidelines, parameters, and instruction
Maintains complex records and files, searches and investigates information found in files
Compiles information and data from various sources for specific departmental reports, and creates reports, graphs and data comparisons
Posts records and processes departmental documents requiring specific knowledge of functional area
Completes detailed keyboarding projects such as preparing correspondence from rough drafts and completing specialized departmental forms
Responds to inquiries that require specialized knowledge of the function to respond
Department Specialist SR
In addition to the above
Analyzes and develops major projects and carries projects through to completion
Researches and interprets a variety of levels of information
Maintains unit documents such as ledgers, financial records, service information, etc.
Coordinates and implements approved changes in policies and procedures affecting unit
Provides advice and assistance to other employees in unit and acts as liaison to other units
Monitors daily work of a group of lower level specialist and makes adjustments in division of work to ensure timely and accurate completion of work
Trains new employees on job tasks
Acts as a resource to staff in work group
Provides input to management on performance reviews of staff in work group
May participate in interviews and provide input to management during selection process of new members to work group
Job Requirements
Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
Department Specialist I
Reading, writing, math and communication skills at a proficient level
Ability to follow verbal or written instruction
Excel and Word basic knowledge
Department Specialist II
In addition to the above
Keyboarding proficiency
Math skills at a proficient level
Intermediate / Advance Excel skills required
Ability to learn new software systems
Computer skills: word processing and/or spreadsheet
Department Specialist III
In addition to the above
Intermediate keyboarding proficiency
Intermediate computer skills: word processing and/or spreadsheet
Math skills at a specific level (i.e. one step: addition, subtraction, multiplication, division or two step percent calculations or more advanced)
Department Specialist SR
In addition to the above
Strong written and verbal communication skills.
Excellent keyboarding proficiency
Excellent computer skill: word processing and/or spreadsheet
Be detail oriented, ability to be organized, and strong analytical skills
Possess ability to direct, organize, lead and control work group staff
Physical Environment
Most work is performed in a temperature-controlled office environment
Incumbent may sit for long periods of time at desk or computer terminal
Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
Stooping, bending, twisting, and reaching may be required in completion of job duties
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.