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Customer Service Unit Administrator at PREMIER Bankcard LLC

Posted in Management 30+ days ago.

Type: Full-Time
Location: Huron, South Dakota

Job Description:

Want to work for a company that demonstrates their CORE values daily? If the answer is yes, then PREMIER Bankcard is the place for you! Don’t just join for a job, join to become part of a family where culture is our #1 priority! PREMIER Bankcard is looking for friendly, outgoing individuals to expand our award-winning team in Customer Service. The Unit Administrator will supervise and coordinate activities of staff within the department.

We support a promotion-from-within philosophy for strong performers!

Compensation and Schedule

Competitive salary pay with additional pay for working premium hours. Starting wage is determined based on prior work experiences.

Full-Time Hours: Monday - Thursday 12:00 p.m. - 9:00 p.m., Friday 10:00 a.m. - 7:00 p.m., with rotating Saturdays 8:00 a.m. - 4:30 p.m.

Performance Expectations

  • Review and recommend new methods and procedures for improving efficiency.

  • Monitor and evaluate Individual employee performance, deliver performance reviews, administer salary adjustments, and address employee Issues, concerns, and future development.

  • Monitor call distribution, employee productivity, customer satisfaction, employee retention, quality, customer satisfaction rating performance, regulatory guidelines, and effectiveness of customer service strategies and techniques.

  • Handle unusual or difficult customer problems either through direct personal action or referral to the proper department.

  • Train, mentor, and coach associates to meet department expectations and goals.

  • Assist associates by answering questions and recommend actions based on current policies and procedures through Question/Process Gate.

  • Ensures adherence to department and company policies and procedures.

  • Manage employee time keeping through UltiPro.

  • Conduct Interviews for new/replacement hires.

  • Review various audits to ensure actions by associates are within acceptable guidelines.

  • Meet all deadlines as Indicated by Department Manager.

  • Conduct tasks in a manner that complies with all consumer protection regulations and does no harm to consumers.

Skills and Qualifications

  • Credit card experience preferred, including prior supervisory experience.

  • Possess basic understanding of credit card system

  • Possess intermediate PC skills and a working knowledge of Microsoft applications Including Excel, Word, and PowerPoint.

  • Ability to be patient and attentive to detail

  • Exceptional verbal, listening, and written communication skills and ability to use positive language

  • Ability to concentrate, multi-task, and work Independently

  • Must demonstrate leadership skills, strong analytical and problem-solving skills

  • Ability to make solid decisions and provide associates with direction

  • Must be highly motivated and organized

  • Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.

  • Promote the company's Image of a supportive corporate citizen.

  • Must be able to conduct oneself in a manner that promotes trust In the Individual and the organization

  • Must be able to facilitate the flow of work within the work unit and look for way s to Improve the work flow process.

  • Promotes teamwork from one department to another, recognizing the necessity of Interdepartmental cooperation to successfully achieve organization goals and objectives

  • Must be able to fulfill the responsibilities of the position with little or no supervision; assesses priorities and changing needs and directs other accordingly.

  • Must be able to provide courteous, personal attention to promote Individual customer satisfaction, public perception, and reputation of the organization

  • Must be able to effectively lead and support direct reports and others

  • Must resolve personal personnel Issues and conflicts that arise where there Is little or no precedent, in such a way that maintains a positive work environment and prevents legal liability

  • Must be able to organize and prioritize tasks to maximize productive results allowing for flexibility to react to changing priorities.

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

We’re Investing in You

  • Additional monthly compensation for high performers in the form of incentives, spot awards and bonuses

  • Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans

  • Generous time off plans including PTO, Sick Pay, and Bonus Days

  • 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned

  • Growth plans and career pathways having the opportunity to receive an hourly wage increase

  • PREMIER Wellness Program

  • Special discounts and pre-sell offers for Denny Sanford PREMIER Center events

  • Paid community volunteer hours

  • Special employee parties and incentives

 Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

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