Job Description:

Job Description

Contract Request Coordinator

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

Please note: Unfortunately, this position cannot sit in Colorado.

JOB SUMMARY

As a Contract Request Coordinator, you will be responsible for completing contract request inquiries for all business areas. You will work closely with outside storage vendors to obtain copies of contracts, assist Contract Audits, BAT testing for new system deploys to MP3, and provide coverage to importing/Scanning Specialists and Contract Admin when required.

DUTIES

All Contract Request Coordinators should be able to perform the functions below, though individual duties may vary:

1. Review, prioritize and complete all contract request inquiries via Contract Request Inbox or Service Tracking


2. Work in conjunction with team members to ensure contracts not located in repository systems are imported/scanned for future reference


3. Research multiple repository systems to obtain contracts. Import various documents in a timely manner


4. Prepare and assign appropriate indexing information to documents to allow for correct assignment and electronic filing


5. Monitor the Quality Control equipment for unrecognized documents and unacceptable quality; resolve as appropriate


6. Provide customer satisfaction to both internal and external customers and strive to continuously improve service delivery by utilizing the tools and principles of Continuous Quality Improvement (CQI).


7. Assume responsibility for initial operations and close operations daily


8. Troubleshoot various issues when importing/scanning as needed and escalate urgent issues through the appropriate channels


9. Maintain scanned documents in an organized manner


10. Collaborate, coordinate, and communicate across disciplines and departments


11. Ensure compliance with HIPAA regulations and requirements


12. Demonstrate Company's Core Competencies and values held within


13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

JOB SCOPE:

This job works under close supervision to complete job responsibilities. Work is prescribed and completed with very little autonomy and with little discretion to vary from established policies and procedures. The incumbent relies on previous experience and judgment to support department management in completing daily activities. This job does not directly supervise other personnel.

Requirements

REQUIREMENTS

• Minimum HS Diploma or GED


• 
  Internal candidates: Minimum 2 years related experience with the following internal MPI/Viant Systems: MP3/Onbase/Alchemy/Pax/eProvider


• 
  External candidates: Experience in Healthcare Insurance industry preferred.


• Required licensures, professional certifications, and/or Board certifications as applicable


• Knowledge and understanding of importing/PDF


• Knowledge of document indexing


• Communication (written, verbal, listening) organization, telephone, interpersonal, analytical and data entry skills


• Organizational, interpersonal and attention to detail skills


• Ability to identify and troubleshoot issues in a timely manner


• Ability to assess ramification of issues and prioritize tasks bases on business impact


• Ability to multitask in a fast-paced environment


• Ability to work both independently and within a group environment


• Ability to use software, hardware and peripherals related to job responsibilities including MS Office


• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental, and vision coverage (low copay & deductible)


• Life insurance


• Short- and long-term disability


• 401(k) + match


• Generous Paid Time Off


• Paid company holidays


• Tuition reimbursement


• Flexible Spending Account


• Employee Assistance Program


• Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please click here.

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