Under the general supervision of the Patient Access Manager, is responsible for providing greeting, navigation and guest relations in the Main Entrance area of Huggins Hospital. The Visitor Relations Representative is also responsible for screening all patients, visitors, employees and contractors, as needed, to minimize risk to patients and employees by screening out those who are high-risk for communicable diseases per the state and federal government and health agency guidelines and hospital policies.
This is a full-time day position working 40 hours per week.
Responsibilities
Screen and educate all those who utilize the Main Entrance
1 Screen all who enter the Main Lobby per hospital policy and guidelines (ex: temperature checks, travel questions, etc.). Guide patients, visitors and employees through all steps of the screening process to provide any needed education regarding rationale for screening and infection prevention guidelines.
2 Assist in navigating those who do not pass the screening process. Notify a clinical liaison to coordinate additional care or referral needs.
3 Maintain awareness of all organizational screening guidelines and updates from the CDC and NH State DHHS.
Maintanin a safe and supportive environment
1 Uphold visitation and other applicable policies, procedures, guidelines and restrictions of the hospital while being respectful and courteous to our diverse audience
2 Assist patients and visitors into wheelchairs, as needed, and proactively interact with other departments to assist in patient transport from entry to destination and back.
3 Maintain emergency preparedness operations plans and safely guide visitors during an emergency.
4 Coordinate with other departments and participate as needed to provide a safe and comfortable environment that meets the needs of the patients, families and visitors. Monitor the immediate environment and report any suspicious activity to security
Perform Visitor Relations in Main Lobby of Huggins Hospital
1 Represent the hospital to all audiences and provide guest relations in a way that promotes the hospital's values and shows the patients and visitors that they are welcome
2 Assure an organized and safe environment for patients, families and visitors with the highest standard of customer service. Resolve customer service concerns and elevate the concern to the appropriate department or resource as appropriate.
3 Offer assistance for way-finding, parking, deliveries and other requested information regarding hospital and community services for patients, family and visitors.
Qualifications
Education: High School diploma or GED with MA or LNA, Health Tech, public safety, or other applicable healthcare training.
Experience: Experienced with working with the public. Excellent communication skills and strong customer service skills. Experience in health care is preferred. Experience with front desk and greeter operations desired.