This position serves as an integral member of the Operations team by supporting our Underwriting team with basic underwriting responsibilities and operational tasks. This individual will be responsible for providing day to day service performing tasks including, but not limited to:
Policy maintenance and servicing of accounts
Resolve basic underwriting issues by executing workflow procedures to ensure that brokers have a superior service experience
Provide quality service in accordance with published business unit service level agreements
Collaborate with both internal and external customers
Utilize Excel to capture and organize data and reporting
Document workflow procedures and processes
MAJOR DUTIES & RESPONSIBILITIES
Handle Policy Issuance and Change Requests.
Provide support to underwriting by performing a variety of data collection, file preparation and documentation storage related tasks
Provide support for BOT integration initiatives
Perform other essential duties and special projects as assigned including but not limited to System Testing, Data Entry, etc.
QUALIFICATIONS & EXPERIENCE
Minimum 1-year experience in a related position
Exhibit excellent oral and written communication skills
Possess strong team orientation
Ability to work in a fast-paced environment, independently with moderate guidance and supervision
Established proficiency in the Microsoft office suite including Outlook, Excel and Word
Ability to use other business-related software, systems, and automated tools
