An individual who will function as a member of the emergency department staff responsible for assisting with assuring smooth communication of patient care related information both intra departmentally and interdepartmentally.
Essential Functions:
Courteously and professionally covers emergency department team station as needed or assigned. This includes promptly answering telephones, greeting patients, families, law enforcement officers, and EMS, sending reports, distributing, sorting, or processing mail, etc. This may also include instructing patients on how to get to other hospital locations or other information
Delivers reports, supplies, etc. to patient areas or hospital locations as needed.
Accurately relays information from physicians, nurses, laboratory personnel and others including those external to Nemours
Uses Information Systems as required for patient care- Voalte, EPIC (Downtime), label printing, lab requisitions etc.
Follows through on all orders as appropriate such as calling departments for consults. Posts and tracks admissions
Maintains accurate information on the unit board. Processes all computer documents appropriately differentiating between temporary and permanent documents and obtaining signatures as needed
Ensures that the work area is organized. Maintains open communication with the emergency department team to relay pertinent information regarding patient and department needs.
Closely works with Flow Supervisor and ED Physicians, Nurses, Techs, Registrars and Liaisons
Ensures an adequate stock of all necessary equipment and supplies in designated areas at established par levels
Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.
Participates in unit, departmental and hospital educational programs. Attends unit/departmental meetings regularly
Supports Clinical Staff during Traumas, resuscitations and all other emergencies
