The Digital Payments organization is a motivated, forward thinking team comprised of high talent researchers, designers, product managers, and engineers with a singular focus on delivering innovative payment services via the most important platforms of today and tomorrow.

We are looking for a creative and resourceful User Experience Research Lead with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers.

Naturally, we want someone who can think outside the box and provide fresh thought leadership, but we are also looking for an individual who will complement and embody our team culture - caring and empathizing with our customers, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you're that person, we want you.

Primary Responsibilities

• Work with design and product leads in order to identify areas where user experience research can best provide insight and impact and develop research roadmaps
• Design and lead research studies for strategic, durable insights as well as fast turnaround projects
• Ensure research results are actionable and contribute directly to meeting product and business goals
• Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members
• Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approaches

• Passion for designing and delivering research for maximum impact and for developing world-class products and experiences
• Strength in drawing inferences from a wide range of types of data sources and studies
• Nimble: able to combine highly practical output needed for a fast-moving market and agile environment along with creative problem solving, methodological experimentation and innovation needed to help shape future roadmaps
• Calm and poised under pressure
• Able to inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.
• Executive presence: able to work with very senior stakeholders and provide top-executive-quality deliverables and input when needed

• 5-10+ years of experience planning and executing user research studies
• Masters or PhD in related field preferred
• Demonstrated ability to drive multiple medium complexity initiatives with minimal guidance

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans