Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

POSITION SUMMARY:

• The primary responsibility of this position is to provide Customer Support answering customer calls and emails including case creation, resolution and documentation.

Primary responsibilities for this job includes, but are not limited to the following:

• Answer customer calls
  
  
  • Ability to gather requested information, create cases and follow/escalate to resolution
  
  
• End to end management of multiple projects and customer issues:
  
  
  • Documentation of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
  • Issue escalation, when needed, to appropriate person or department
  • Regular and timely communication with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
  
  
• Regular communication and collaboration with all internal OraMetrix staff, including Customer Support team and Field Team
• Development and refinement of processes and procedures to support continuous improvement
• Knowledge of multiple software, such as, suresmile, Navision & Sugar
• Maintain confidentiality of patient information

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES :

• At least 2 years of experience working in Customer Support environment
• Dental or Orthodontic knowledge or experience a plus
• Ability to manage difficult or emotional customer situations in a timely and professional manner
• Extensive computer skills - Microsoft Office, browser-based software, basic computer hardware
• Excellent oral, written and communication skills
• Strong customer service and interpersonal skills, such as rapport-building, listening and questioning
• Excellent trouble shooting skills
• Ability to handle multiple projects simultaneously with a high degree of professionalism and prioritization
• Strong documentation skills
• Knowledge in CRM systems a plus
• Multilingual (read, speak and write) a plus

EDUCATIONAL QUALIFICATIONS:

• GED or High School Diploma required
  
  

DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include "Accommodation Request" in the subject.

For California Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at careers@dentsplysirona.com