ABOUT LEV:

Lev, a Cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in Salesforce, level up their customer experiences, and power even the most complicated of businesses.

As a top Salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#LevLife) where our team (also known as Levsters) will thrive.

 

While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of Salesforce; and our desire to do right by one another. We are relentless in our pursuit of being the best of the best, and driving marketing success with Salesforce.

Since 2016, Lev has experienced tremendous growth. We joined the Cognizant family in March 2020, further cementing our position as a global leader in Salesforce consulting. We continue to excel as a high-growth company through expanding the ways we serve our customers, and by growing our global footprint.  Lev is headquartered in Indianapolis, Indiana, with remote employees across the United States and United Kingdom.

This position is available for Remote Candidates across the United States.

ABOUT THE POSITION: 

The Technical Business Analyst (BA) Consultant is a senior member of our project team whose primary objective is to guide technology solutions by determining the requirements of a project or program and communicating them clearly to stakeholders, facilitators, and partners. In this role, you will gather and document business, functional, and technical requirements, help define scope, and align client objectives to the features/functions of the implemented systems. You will work closely with Client and Lev technical resources to gain a deep understanding of technical dependencies and system interactions that will serve as input to the Architect’s finalized technical designs. Your role will also assist in identifying process improvements and participating in solutions testing to contribute to the overall quality delivery of our solutions.

Success in this Role Looks Like:

• You deliver business requirements, functional specifications, user stories, business process models with limited supervision and oversight;


• You feel confident facilitating discussions on digital marketing strategy, journey mapping and their underlying technologies;


• You create solution clarity by asking the right questions;


• You easily integrate within a cross-disciplinary team becoming a trusted advisor to the client;


• You liaise between the client and the technical team speaking to both teams on their level;


• You love solving problems. You are both resourceful and intellectually curious;


• You can negotiate skillfully with both the internal team and the client, and win concessions without damaging relationships; 


• You are comfortable handling many concurrent projects and tasks, and instinctively re-prioritize often without needing guidance; 


• You have the ability to roll up your sleeves and pick up work outside of your role definition in an effort to drive more value for your clients;


• You may have held roles with titles such as Marketing Business Analyst, Marketing Product Owner, Marketing Operations Specialist or Digital Marketing Manager.

Essential Functions and Responsibilities:

• Lead discovery/requirements elaboration sessions via onsite and/or remote sessions in a key, client-facing, consultative capacity; 


• Understand, document and collaboratively reimagine client business processes


• Document all functional/non-functional business requirements that impact integrations, dependencies, configuration and development efforts;.


• Deeply understand Client objectives, and work cooperatively with architects to align to the technical features/functions of the Salesforce business solutions;


• Negotiate between the Lev team and customer business resources to align requirements to feasible solutions;


• Own and continually manage the product backlog;


• Develop, maintain and leverage strong relationships with all key internal and external stakeholders; and


• Confidently onboard to Lev and new clients to hit your utilization target within 6 weeks of starting.

Education and/or Experience:

Required:

• BA/ BS or equivalent experience


• Direct experience in a Business Analyst, Solution Consultant or similar role


• 3+ years in a Consulting role or customer-facing experience


• Demonstrable experience and/or skills with Marketing automation technologies


• Excellent documentation skills (functional requirements specifications, business rules)


• Experience with business process modeling and analysis


• Direct experience documenting business requirements for marketing automation


• Experience documenting requirements for data flows, data mapping and interfaces


• Experience with backlog management

Preferred:

• Previous experience helping to manage project testing and/or UAT Testing


• Salesforce Marketing Cloud, Datorama, Interaction Studio or Pardot experience


• Jira administration experience

Knowledge, Skills, and Abilities:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Strong, technical aptitude to quickly adapt and learn new technologies


• Strong attention to detail


• Proven experience in Agile/Scrum delivery methods


• Navigate client/internal relationships, and negotiate changes to achieve desired outcomes


• Self-manage and meet established deadlines


• Break large complex goals into component parts or steps


• Excellent verbal and written communication skills with the ability to present to technical and non-technical audiences


• Comfortable with ambiguity and the workload that comes from a high-growth company


• Work in a fast-paced, deadline-driven environment


• Highly efficient team player with the ability to also work independently


• Strong initiative to strive for continuous accuracy, quality, and timeliness of information

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.