Ohio Department of Public Safety - Bureau of Motor Vehicles/Suspensions & Licensing/Special Case Unit
 
Report in location: 1970 West Broad Street, Columbus, Ohio 43223
 
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful and timely manner to ensure positive internal/external customer service; Listen carefully to internal/external customer's questions and/or concerns and ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions and/or concerns have been thoroughly answered; Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), Driver License Suspension Section (DLSS), Special Case Unit (e.g., research, investigate, process and respond to inquiries received from courts, attorneys, law enforcement, general public, Attorney General's Office, Director's Office, Registrar's Offices, Bureau's legal counsel/hearing officers, and other State agencies pertaining to suspensions and cancellation of driving & registration privileges); Directly supervise the employees within the Special Case Unit (e.g., provide developmental opportunities, coach staff to foster development, evaluate performance, approve section staffing levels, recommend discipline, & assign work & monitor production); Manage the processing of information recorded in various Ohio Department of Public Safety (ODPS) systems; Evaluate complex inquiries & information received on new legislation; Determine the possibility of reinstatement; Respond to difficult inquiries concerning Ohio's Motor Vehicle Laws.
 
Develop & implement new policies & procedures for sections as new legislation requires; Provide answers & information to internal & external BMV customers; Enforce the implementation of new & existing policies & procedures of the units & sections; Coordinate office functions & procedures with the section chiefs & other unit supervisors to ensure continuity of work flow.
 
Act as a liaison between the section chiefs, asst. chiefs, section supervisors, subordinate employees, the general public, courts, attorneys, law enforcement, Attorney General's Offices, Director's Office, Registrar's Office, the Bureau's legal counsel/hearing officers and other state agencies; Attend informational/instructional meetings with & in place of section Chiefs &/or Assistant Chiefs to respond to inquiries regarding section procedures & new legislation; Check employees completed work for accuracy & accountability; Gather & compile statistical data regarding staff productivity & accomplishments for the section's weekly, monthly, & quarterly reports; Manage the research, development & preparation of special projects, impact statements & presentations; Maintain & update files; Assist with the development of office policy to determine guidelines to be used to ensure the safety and accuracy of case files; Respond to non-routine inquiries regarding file content & reinstatement requirements; Provide training for staff (e.g., inform staff of procedure changes & modifications); Act as back-up supervisor to the other units within Driver License Suspensions Section; Perform other duties as assigned (i.e., make presentations to other professional organizations/agencies; submit written material for agency publication such as pamphlets/training manual); Act as a back-up supervisor to other units within the Driver Services; Perform other related duties as assigned.

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency; 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency; 1 course or 3 mos. exp. in public relations; 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making; 1 course or 3 mos. exp. in public speaking, speech or communication; 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

-Or equivalent of Minimum Class Qualifications for Employment noted above.