City Experiences is seeking an Account Manager for our Sales operation in Chicago.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The successful Account Manager will successfully execute the sales plan for their assigned market segment and sub-segments, maximizing revenue generation from that territory.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Sales:
  
  
  
  • Develop comprehensive knowledge of guest and market needs
  
  
  • Execute the sales plan using effective sales techniques
  
  
  • Lead Generation- Network through current guests, telemarketing, attending trade shows and industry events, requesting referrals
  
  
  • Sales Conversion- Successfully convert prospects to clients by conducting telephone sales calls to both new and existing guests, and using effective closing techniques
  
  
  • Identifies guest needs and utilize in-depth product knowledge to prepare winning proposals
  
  
  • Balances Company and guest needs to create win/win situations
  
  
  • Convincingly presents proposals over the phone and in person during site inspections and appointments
  
  
  • Successfully upsells existing clients to higher value items
  
  
  • Handle objections and resolve guest problems
  
  
  • Establish relationship with associations/business organizations (e.g. Chamber of Commerce, Convention & Visitors Bureau)
  
  
  
  

• Guest Service:
  
  
  
  • Ensure prompt responses to guest inquiries
  
  
  • Ensure complete and accurate product details are communicated to the Food & Beverage (F&B) and Operations team to ensure proper product execution
  
  
  • Follow up with guest within 24 hours after the cruise to further develop the account and to:
    
    
    
    • Thank guest
    
    
    • Discuss other events
    
    
    • Obtain cruise feedback
    
    
    • Set up next meeting
    
    
    • Rebook for next year
    
    
    • Get referrals
    
    
    
    
  
  
  • Work with Director of Sales to resolve all guest issues
  
  
  
  

• Administrative:
  
  
  
  • Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities
  
  
  • Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details
  
  
  • Maintain organization through time management, setting priorities, and accurate paperwork
  
  
  • Work with Sales Associate to collect payments and keeps accounts receivables up to date
  
  
  
  

• Other:
  
  
  
  • Attend applicable meetings as designated or necessary
  
  
  
  

• Additional job duties as assigned.

Requirements & Qualifications:

• Bachelor’s Degree in a discipline related to the work of the position preferred OR Associates Degree with 1-2 years additional sales experience


• Minimum of two (2) years’ total sales experience consisting of at least one (1) year outbound telephone sales experience


• Hospitality experience preferred


• Strong written and verbal communication skills


• Analytical skills required in order to identify and exploit selling opportunities


• Proficient computer skills, including Microsoft Office, CRM and reservation software


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The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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