MAJOR DUTIES & RESPONSIBILITIES:

Duties may include, but are not limited to:

• Customer Service-Answer phone calls from external customers & providers


• Document State Forms via the OMNI System


• Navigate through various systems to complete inquiries of various types


• Misc. clerical type duties

This position reports to the Operations Supervisor or Claims Team Leader. There are no positions reporting into this position.

DESIRED QUALIFICATIONS:

• 1 year prior claims processing experience.


• Strong customer orientation and experience supporting customer needs.


• Strong written and oral communication to effectively provide service to internal and external customers.


• Strong analytical and organizational skills.


• Strong computer systems experience and experience in an automated environment.


• Keyboarding and data entry skills.


• Works well within a team environment; focus on self-development.


• Committed to high standards of behavior and performance