Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $45 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.
The Teller Supervisor is responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine banking services. Requires strong leadership, organizational, and communication skills in order to motivate staff and effectively organize and delegate duties among staff members. Maintains friendly and positive relationships with customers and coworkers. Coaches tellers to recognize cross sell opportunities and referrals to appropriate bank personnel.
Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary. Responsible for the efficient running of all operating procedures and practices within the department. Takes a proactive approach to solving operational issues and proactively ensures compliance of all department, bank and regulatory policies and procedures
Make approvals and exceptions to policy as appropriate and within authority. Recognize potential fraud and report to management as necessary. Adhere to all security procedures established to ensure safety for employees and customers. Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel. Contribute to the fulfillment of department and bank objectives and goals.
Provides input into the performance management process and staffing decisions. Complete performance reviews for teller staff. Participate in hiring and onboarding of new teller staff. Oversee training and ongoing development of teller staff. Assign work schedules to employees to ensure efficient function of department Daily/Monthly.
Perform routine monthly audits and Sales Tracking. Set an example for others by projecting a positive image of the bank through neat appearance and professional manner. Uphold established Wintrust culture.
Travel between branches may be necessary. May be required to participate in community events. May be responsible for bank opening/closing.
Qualifications
Minimum 1 year experience of Teller experience required
High School Degree or equivalent; college degree preferred
3 – 5 years of supervisory experience preferred, preferably within a financial institution.
Exceptional customer service and problem solving skills.
Exceptional verbal and written communication skills.
Basic knowledge of Microsoft applications.
Mastery of Teller duties and responsibilities.
Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.
