Job Description:

We are looking for Deskside Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Job Description:

Provide on-site/remote support for computer devices (desktops, laptops, handheld devices, printers, Audio/Video Equipment etc.) and associated software. Specifically:

Install and configure devices

Install and configure software elements including the operating system (OS)

Laptop imaging and built new laptops as required

Maintain and upgrade software elements, including the OS

Move existing devices

Mandate experience providing VIP/ Executive white glove support

Troubleshoot software and hardware issues

Lenovo hardware repairs

Assist end users with application usage questions and concerns

Maintain proper version of the installed software elements, including bug fixes, security  

patches, and anti-virus updates

Backup and restore selected desktops

Assist in developing and maintaining standard configurations for desktops and laptops

Perform hardware maintenance on equipment that is maintained in-house

Asset tracking and reporting

Special off-site events support

Hands and feet support for AV endpoint devices. Helping coordinate setup in a meeting room

along with functional testing

Hands and feet support for Infrastructure Services & Network printers

Identify HW failure that is covered under an on-site warranty and follow HW warranty vendor

triage and dispatch process

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."

Provide on-site/remote support for computer devices (desktops, laptops, handheld devices, printers, Audio/Video Equipment etc.) and associated software. Specifically:

Install and configure devices

Install and configure software elements including the operating system (OS)

Laptop imaging and built new laptops as required

Maintain and upgrade software elements, including the OS

Move existing devices

Mandate experience providing VIP/ Executive white glove support

Troubleshoot software and hardware issues

Lenovo hardware repairs

Assist end users with application usage questions and concerns

Maintain proper version of the installed software elements, including bug fixes, security  

patches, and anti-virus updates

Backup and restore selected desktops

Assist in developing and maintaining standard configurations for desktops and laptops

Perform hardware maintenance on equipment that is maintained in-house

Asset tracking and reporting

Special off-site events support

Hands and feet support for AV endpoint devices. Helping coordinate setup in a meeting room

along with functional testing

Hands and feet support for Infrastructure Services & Network printers

Identify HW failure that is covered under an on-site warranty and follow HW warranty vendor

triage and dispatch process

Apply Now