Catalyst is a large-scale, multi-year initiative established to transform the way our front-office users manage their relationships with our clients. Focused on innovation, simplification and the power of the Salesforce application, Catalyst will elevate operational efficiency, unify teams to solve critical gaps, and empower users to deliver the best solutions for our clients.
The Project Catalyst Process and Experience team is responsible for simplifying and improving our sales processes and experiences so our front-line users can focus on the more important things, our clients.
The team is looking for an energetic professional who has a keen eye for identifying opportunities and conceptualizing solutions to address pain points. In this role you will partner closely with subject-matter-experts across the business to analyze current state processes and experiences, design and test potential solutions, work closely with peers to prototype designed solutions and assist with the development and implementation of target state processes and tools.
Key Responsibilities
Develop a strong understanding of business and sales processes
Work with subject-matter-experts to develop current state process and journey maps
Use best practices to identifying key areas of opportunity
Gather, model, and analyze data to test hypotheses, identify trends and key insights
Actively participate and at times, lead team problem-solving sessions
Work with stakeholders to develop and refine target state recommended solutions for improvement
Partner with UX designers to prototype agreed upon recommendations
Produce presentation materials to summarize findings / recommendations and take part in syndication efforts
Partner with stakeholders and other team members to develop, refine, and launch implementation plans
Establish excellent relationships with internal clients and partners
Ideal Candidate:
Outstanding problem-solving and analytical skills; able to think-through and outline work processes in a thoughtful and detailed manner
Strong project management skills including project planning, time management, organization, influencing, and follow-up skills
Excellent verbal, written and presentation skills with attention to detail
Able to quickly and effectively respond to rapidly changing business needs and urgent requests
Independent and self-motivated with a service-oriented mindset
A team player capable of working collaboratively and developing strong partnerships
Able to prioritize issues and multi-task effectively to handle multiple assignments and be proactive in a fast-paced environment
Intellectually curious with a genuine interest in knowledge gathering and problem solving
Proactively seeks guidance, clarification, and feedback from others
Preferred Qualifications
4+ years relevant work experience (consulting, corporate strategy and/or client-facing experience is a plus)
Previous experience with complex transformation initiatives
Excellent PowerPoint, Excel and Visio skills
Previous process redesign experience, is a plus
Experience with Salesforce, is a plus
BA / BS degree
Location: Chicago or Dallas
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
