IT Support Technician

Overview

We are seeking a Service Desk Technician to join our IT Service Operations team based at our Portland, OR headquarters. In this position, you will provide front-line technical assistance and support to employees and management across all TEC locations. We are seeking candidates with IT technical support experience in a help desk setting and who are able to manage a high volume of work (20-30 tickets/day on average) in a fast-paced geographically dispersed environment. We offer a comprehensive benefits package and a positive, supportive team/work environment.

Schedule: Monday - Friday, 8:00AM - 5:00PM.

Responsibilities

Manage support requests and maintain ticket ownership using ticketing system (Jira Service Desk) throughout the support process. This includes recording support requests, events, and problems in Jira Service Desk.
• Set up new user accounts in active directory and set up hardware as part of the on-boarding process.


• Maintain hardware updates and application versions.


• Troubleshoot both hardware and software applications remotely and in-person.


• Walk the customer through the problem-solving process to educate customers how to avoid the issue and where to find answers on their own so they are self-sufficient where possible.


• Escalate problems to appropriate teams where needed.

Qualifications

• Education and/or experience equivalent to an Associate's degree in information systems, technology, or computer science IT technical support experience in a help desk setting, preferably supporting 1,000+ users Strong MDM experience (Airwatch preferred) & ticketing system experience (Jira Service Desk preferred)


• Strong understanding of IT policies and best practices In depth understanding of PC's, mobile and other technology products


• Ability to communicate effectively and professionally to all levels of staff and management within the company


• Superior customer service and communication skills- ability to effectively communicate with both technical and non-technical users


• Skill in troubleshooting and solving problems


• Ability to perform all work in a safe manner

About Us

TEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 28 locations in Washington, Oregon, California, Nevada, and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated.

We believe our employees deserve a safe work environment. All offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy. Employment for Department of Transportation-regulated positions is also contingent on passing applicable regulatory screens.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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