Cross Country Healthcare is looking for top talent to join our team
Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE:The Junior Staffing Manager will have responsibility for daily management of Managed Service (MSP) account(s) operations to ensure efficient position management and excellent customer service is provided.He / she will ensure maximum productivity of all their facilities whilst maintaining optimal rapport with all client contacts, at the health care organization and approved vendor partners.The Staffing Manager will be responsible for daily management of short term and long-term travel assignments for Nursing, Allied and where applicable non clinical staff and responsible for daily management of relationship and staffing services (Clinical and Non Clinical) provided to our OneSource Managed Services Provider (MSP) clientsThis position requires substantial knowledge of the healthcare staffing industry and a proven track record of working with multi-disciplinary teams to provide exceptional customer service. The MSP SM will be self-motivated, customer service focused, results driven and with a successful history of working collaboratively within an organization. ESSENTIAL FUNCTIONS:
Effective position management, including the use of systems and MSP technology. Ensuring that position management practices produce accurate performance metrics data ie: fill rates, time to fill, renewal rates.
Act as liaison between recruiters, approved vendors, and facilities
Review all CCN and Subcontractor candidate applications thoroughly to assure quality and compliance with internal or contract standards
Distribute open positions as necessary to appropriate vendor partners for MSP facilities.
Maintains Service Level Agreement standards ie: profiles will be reviewed and dropped or submitted within 24 business hours of submission
Understand the needs of the facility and match appropriate candidates to their open positions
Collaborates with MSP per diem team to have a complete understanding of all staffing needs. Work as a team to offer staffing solutions ie: Branch based traveler (BBT), travelers picking up per diem shifts
Aggressively "sell" the health care professional and to facilitate job interviews where IVS is not utilized
Communicate outcomes of submission status and negotiate with internal and external clients
Proactively call facilities to add and update information, including but not limited to: position needs, renewals, orientation information
Daily contact with all facilities following up on all pending submissions, extensions, upgrades, and P1's.
Documents and communicates assignment specific information to CC teams and approved vendors and facilities re: shift, time off approvals, start date
Documents and communicates in a timely manner with all CC Recruiters, approved vendors, and Interview Service Managers, as to applicant's placement or declination of positions
Reports issues/concerns, as well as recommendations for improvement to appropriate team leaders
Has knowledge of all Managed Service programs (benefits and features) as well as operational processes for travel and per diem services
Communicates and escalates all MSP facility concerns
As requested, participate in meetings to develop, and deliver MSP Quarterly / Annual Business Reviews, presentations, operational calls and meetings
Works with MSP associate team to ensure timely and accurate updates of position and facility information
Collaborates with Compliance Coordinator(s) to ensure 100% credential compliance of all HCPs assigned to facilities, including subcontractors
Communicates and participate in regularly scheduled meetings with MSP leaders, Sales & Service Team to help plan and develop strategies for effective position management and excellent customer service.
Represent and support the business initiatives of Cross Country Staffing internally and externally
Service all internal and external customers in a positive manner at all times.
Provide appropriate team coverage (i.e. backup) when necessary
Other duties as assigned, with or without accommodation
QUALIFICATIONS: Education and Experience
Bachelor's degree or equivalent experience
Minimum 3 years' experience in clinical setting including medical, allied or nursing, or staffing industry
Prior management and operations experience strongly preferred
Skills and Abilities
Outgoing personality with ability to listen effectively
Ability to understand and evaluate clients staffing needs
Demonstrated exceptional communication and customer service skills
Work independently but also have a strong commitment to being a team player
Demonstrated analytical sense with excellent attention to detail
Ability to educate and motivate team members toward achievement of divisional/company
Ability to handle multiple tasks and thrive in a fast-paced, high pressure environment
Ability to communicate and work in a harmonious, respectful, supportive manner with all internal & external clients
CRITICAL COMPETENCIES FOR SUCCESS: Job/Technical Knowledge - Demonstrates knowledge of technical systems, procedures and processes for successful performance; Keeps abreast of and responds to changes in industry, market and job field Cognitive - Assesses situations and analyzes problems; generates alternative solutions; takes appropriate actions; Uses good judgement and makes sound decisions; ability to learn new systems and processes. Teamwork - Works collaboratively with people from all levels and parts of the organization; Builds and sustains positive business relationships with customers, clients and co-workers; Delivers superior service to internal and external customers; Exhibits dedication to diversity, fair treatment, mutual respect and trust Communication - Maintains clear, timely, accurate and professional communication with team and business partners. Uses active listening skills to ensure understanding and effective communication Responsibility/Individual Effectiveness - Takes ownership; assumes responsibility of work output and performance; Exhibits flexibility in responding to job demands and change; willingly takes on new responsibilities; maintains composure in highly stressful situations;
Proactive- acts on problems and opportunities; Organizes, plans; schedules and utilizes time effectively. Prioritizes to meet timeliness and commitments; Generates new ideas; makes constructive suggestions; Accepts constructive feedback and openly engages in dialog around improvement opportunities. Demonstrates Cross Country corporate values
CrossCountry Healthcare is an EEO employer - M/F/Veteran/Disability
Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance
Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
