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Senior Services Offer Manager at Schneider Electric USA, Inc

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Andover, Massachusetts

Job Description:

Schneider Electric has a challenging opportunity for a passionate individual to assume the role of 'Services Offer Manager' for Services in our EcoStruxure Building Management System. The role is based in our Andover, MA, United States location.

The Digital Buildings Business of Schneider Electric provides Intelligent building management solutions to help our customers create a productive and comfortable environment for its occupants, reduce energy consumption, and run building operations efficiently.


In this entrepreneurial position, you will lead the building team's offer plans strategy and roadmap for development of digital building services with a focus Service offers, with particular focus to support product management and engineering teams and customers. You will strong orientation for innovating, agile, and autonomous marketing leader who can work across all levels of the organization and influence key decision-makers is best positioned for the role. The ideal right contender will be with a background in Digital Marketing, Sales, and Chanel management. Additionally, he/she will have strong knowledge of Building Management systems and with a good sense of customer-centricity.

You will work across development teams, product management in the line of business and commercial teams. The position requires strong communication, influencing and analytic skills, technical and business acumen, relationship development skills, and a motivational style. Collaboration and partnering within Schneider's global organization is critical for the success

Primary Responsibilities:

Strategy and offer development:

  • Define, manage, and update service plans, vision, and strategy with a cross-functional team, partnering with Product Management, Marketing, & commercial
  • Analyze the market and competitive landscape of digital services plans for Smart Buildings, including established and emergent players.
  • Based on Voice of Customer research outline compelling use cases with associated value created for various personas and segments
  • Define key personas and craft requirements based on use cases that are clear, comprehensive, and prioritized.
  • Be the voice of the customer and deeply understand user needs, workflows, and how to target customers who would benefit from service plan offer.

Marketing and Sales enablement

  • Collaborate with product and marketing managers to align service plan offering with a value proposition, pricing, and positioning of digital services plans
  • Partner with cross-functional teams, including operational marketing and sales, to develop outbound materials to support high-impact product launches
  • Support evangelization/training of sales teams on plan features and capabilities
  • Update continuously value proposition and look for new features
  • Update Playbook
  • Update guidelines regarding pricing policy
  • Define and adopt the right Go to Market
  • Adapt offer to new Channels

The right candidate will be:

  • Subject matter expert: proven track record of developing, managing, and launching services offers
  • Customer and data-oriented: expert at making cases with data, with boundless curiosity about customers and what can make them successful.
  • Technically minded: experience crafting requirements that are clear, prioritized, and articulate the use cases value and benefits.
  • Product champion: committed to best practices in understanding the needs of internal customers and helping deliver a best-in-class experience to external customers.
  • Entrepreneurial and evangelistic: promote and drive awareness of the offers within Schneider and to external customers and the industry.

Education qualifications and other desired experience:

  • Bachelor's degree or higher in business, engineering, marketing, technical computing or related field.
  • MBA is a plus
  • Experience in the Architecture, Engineering, Construction (AEC), and Smart Building industry a plus
  • Experience developing Cloud/platform and Service offers

Other skills and competencies

  • 5 years of hands-on offer management.
  • Proven track record of launching complex solutions.
  • Applied experience with product management skills - pricing, market and competitive analysis, strategic planning
  • Excellent organizational, prioritization, and time management skills
  • Strong leadership, project planning, and execution skills

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