Dispatcher
Edison, NJ, USA Req #2238

Friday, July 23, 2021

GardaWorld is the world's largest privately owned security services company offering a wide range of highly focused business solutions including leading-edge security services and cash solutions. In over two decades, our work has taken us from our home base in Montreal to the oil fields of Iraq, and embassies across Africa. We're also present in financial institutions in the US and airports in Canada. We operate across a broad range of sectors, including financial services, infrastructure, natural resources and retail. Our clients include Fortune 500 companies and governments with people and assets deployed around the world. Headquartered in Montreal, Canada, our 100,000 highly trained, dedicated professionals serve clients in North America, Africa and the Middle East. In today's complex world, security has become a vital concern for everyone and is the foundation of our present and future success.

GardaWorld is the world's largest privately owned security services company offering a wide range of highly focused business solutions including leading-edge security services and cash solutions. In over two decades, our work has taken us from our home base in Montreal to the oil fields of Iraq, and embassies across Africa. We're also present in financial institutions in the US and airports in Canada. We operate across a broad range of sectors, including financial services, infrastructure, natural resources and retail. Our clients include Fortune 500 companies and governments with people and assets deployed around the world. Headquartered in Montreal, Canada, our 62,000 highly trained, dedicated professionals serve clients in North America, Africa and the Middle East. In today's complex world, security has become a vital concern for everyone and is the foundation of our present and future success.

GardaWorld is seeking candidates with excellent communication skills to work as Dispatchers for our branch operation. Responsibilities include:

• Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests.
• Document and communicate between Service Techs and the customer.
• Respond to customer's needs when contacted.
• Act as a liaison between customers and route personnel via telephone and radio.
• Research and resolve customer inquiries.
• Assign and close Mas-Hamilton lock combinations and record close seals.
• Provide ATM access information (alarm codes, etc.) to routes and technicians.
• Direct incoming phone calls to others using the internal paging system.
• Provide routing and directions to armored routes and technicians
• Receives customer calls for service and dispatches first line maintenance technicians for repairs.

• High school diploma or general equivalency diploma or equivalent combination of education and work experience required.
• Minimum of 2 years previous dispatch experience is preferred.
• Basic computer skills for data input.
• Must be able to read a map and provide clear instructions to route crews.
• Familiarity with the service area is preferred.
• Must demonstrate clarity and proficiency in oral and written communication skills.
• Must be able to communicate clearly by telephone and radio.
• Ability to think clearly and respond in a fast-paced environment while under significant pressure.
• Ability to work well independently and as a team member.
• Be able to lift up to 50lbs and assisting/carrying out the Debrief process.

GardaWorld offers competitive wages and a great benefits package for full time employees: medical, dental, vision, holiday pay, paid vacation, 401K plan and much more!

Candidates must meet the company's hiring criteria. Physical exam and other testing may be required.

We are an Equal Opportunity Employer and drug free workplace.