The Account Manager is responsible for working with our largest existing customers and prospects, to manage, organize and facilitate the execution of their product and business needs, and in developing new business opportunities and driving revenue.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operate as the lead point of contact for any and all matters specific to your customers
Participate in negotiating contracts and closing agreements to maximize profit
Educate, advise and consult with customers on new menu trends to assist them in improving their customer satisfaction
Investigate, recommend and educate new product offerings to capture new market trends
Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship
Anticipate and research competitive products and services and formulate strategy and communication to differentiate them from products and services
Increase sales in respective customer accounts; prepare sales information for customer accounts
Establish buying influences, budgets and purchasing criteria for customer accounts
Develop a trusted advisor relationship with key customer accounts, customer stakeholders and executive sponsors
Secure and execute orders taking into consideration inventory levels for fulfillment and delivery dates
Follow up with customer accounts to insure satisfaction and address unique and particular needs
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Act as the face to existing customer accounts and prospective customer accounts
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
Forecast and track key customer account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on customer account status
Identify and grow opportunities within territory and collaborate with outside sales partners to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Act as ombudsman for customer issues; exercise discretion and good judgment to resolve any issues or discrepancies that arise; ensure customer satisfaction
Additional Responsibilities
Represent the company at national and regional trade shows.
Communicate with Inside Sales Manager on progress, problems, opportunities and marketplace or plan changes.
Food Safety Responsibilities
Works with Quality Assurance Team to ensure specific Good Manufacturing Practices are being followed.
Employee shall adhere to all company food safety policies, procedures, and trainings.
Required, Education and Experience:
Education
BA or equivalent experience.
Experience
Culinary and/or food retail experience required
Strong selling skills
Excellent written and verbal communication skills
Ability to work in a fast paced selling environment.
Ability to manage a large channel and broker network.
Strong analytical and problem solving skills and the ability to work independently
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Language Skills:
Ability to read, write and speak fluently in English.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
