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Customer Success Technical Project Manager - Remote at Johnson Controls, Inc.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Milwaukee, Wisconsin

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Customer Success Technical Project Manager

You possess a deep understanding of agile software development, with the proven ability to lead and deliver results on agile software developments teams.  You will successfully balance innovative and proven approaches to deliver on customer objectives. Your technical expertise and teamwork will position you as a key contributor of the customer success delivery team. You will lead an agile development team that will deploy customer solutions leveraging Johnson Control’s OpenBlue platform, providing the latest in cloud technologies, graph databases, and IoT to Johnson Control’s customer base.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable.  We are harnessing the power of cloud, data analytics, the Internet of Things, and user design thinking to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people’s lives – and the world – better.

What you will do

Johnson Controls is looking for a Technical Project Manager to lead solution engineering lifecycle for agile team(s), from requirements through development, delivery and customer feedback phase.  You will collaborate with end customers, global solution architects, and global delivery teams to develop meaningful software solutions to drive the future of our customer’s smart buildings.  You will develop software for a wide variety of customer solutions, including those that leverage advanced 3D visualization and Johnson Control’s OpenBlue platform.

How you will do it

  • Understand end customer problems and develop epics, features, and user stories to outline how the solution will solve those problems

  • Lead agile grooming sessions to break down and estimate epics, features, and user stories

  • Review and gain alignment with end customer on proposed requirements

  • Balance customer requirements vs. software development team capacities

  • Build and maintain a solution backlog in Azure Dev Ops

  • Prioritize epics, features, and user stories on the solution backlog

  • Provide recommendations, gain buy-in and champion development to establish a clear position on solution features and capabilities

  • Work with Agile Development Teams, UX, Workstream Leaders, and Global Solution Architects to drive software design, estimation, development, and deployment

  • Actively participate in all required Agile ceremonies

  • Partner with tech leads to evaluate technical feasibility of requested features & functionality and provide alternative options when required

  • Effectively balancing the delivery of features & releases with technical debt

  • Occasional travel will be required

What we look for

  • Prior experience development solutions that leverage public clouds such as Microsoft Azure, Amazon Web Services, or the Google Cloud Platform

  • 7+ years of experience in software development industry

  • Prior experience developing both web applications and thick client applications

  • Past software development (programming) experience in web based and thick client applications

  • Prior experience managing team backlogs in Azure Dev Ops or Jira

  • BS in Computer Science, Software Engineering, or Computer Engineering

  • Strong written skills and the ability to effectively communicate to project stakeholders, software development team, as well as the end customer

  • Existing experience with either building management or physical security systems

Additional Desired skills

  • RESTful API Design and familiarity with GraphQL

  • Prior experience with Autodesk Forge platform

  • Prior experience with BIM (Building Information Modeling)

  • Knowledge and skills with security, authentication, and authorization in distributed cloud systems

  • Comprehensive understanding of Digital Twin platforms, such as Johnson Controls OpenBlue platform

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

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