We are seeking a Senior Manager, Business Process – Purchase to Pay to join American Tower’s Global Business Services (“GBS”) organization. The GBS team develops and manages business service centers to execute accounting and transactional activities resulting in efficiency, quality, and enhanced strategic decision support. The Business Process Manager is a key leader in delivering GBS and overseeing the implementation, standardization, and optimization of the purchase to pay (“PtoP”) transactional activity that is executed in service centers to support the Company’s operational needs. Working collaboratively with GBS leadership, service centers, and regional teams, you will focus on developing operating models and delivering strategy (where and how transactions are executed), procedures, and controls to ensure that the operational needs of each operating business are delivered in ways that are both efficient and scalable to support future growth in our asset portfolio. As a Business Process Manager, you will partner with stakeholders to understand business, accounting, and financial reporting requirements and build engagement, consensus, and action plans to deploy and improve these processes within agreed timelines.
Our Core Principles are the foundation of our culture, and we’re focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us!
What You Can Offer Us
Drive the development of a comprehensive service and control framework that ensures that the Purchase to Pay processes meet the Company’s operating requirements efficiently and complies with all relevant laws, regulations, internal polices, and reporting timetables.
Collaborate with process subject matter experts, IT partners and external thought leaders to identify best practices and define system or technology solutions that will improve the effectiveness and efficiency of the Company’s Purchase to Pay processes.
Function as a key member of both GBS Business Process and Service Center management teams that are responsible for executing these processes daily.
Manage significant interactions and relationships with GBS leadership and market operations teams to ensure a balance between business units’ and markets’ needs with the requirement to support and drive scalable business processes.
Lead forums to ensure that key stakeholders are fully engaged in the development of strategies and that the associated key constituencies are aligned.
Oversee the development, implementation, and refinement of tools and methods to capture and leverage process mapping and analysis as it relates to Purchase to Pay processes.
Implement a quality audit strategy to ensure that transactional activity adheres to governance rules, policies, and defined business processes that enhance quality and efficiency. Communicate the results and provide input into process changes and efficiencies.
Liaise with and support the Service Center directors and their teams to ensure efficient execution of transactions processing and reporting.
Partner with the GBS delivery organization to ensure that Purchase to Pay processes are performed in accordance with intended design and specified service levels and adhere to relevant Company policies and guidelines.
Between 6–8 years of experience in a high transaction volume, accounting, or shared services environment required.
A minimum of 4 years of experience leading teams and collaborating with key stakeholders across business groups required.
Knowledge of, and experience designing, peer-to-peer leading practices and enabling technology solutions and working with business process outsourcing partners required.
Deep knowledge of Purchase to Pay processes from both a design and operational perspective required.
Knowledge of, and experience in, business process design in a shared services environment preferred.
Telecommunications industry experience preferred.
Approximately 25% travel may be required in support of the position’s responsibilities.
Strong organization, planning, and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong leadership skills; ability to drive and motivate a team to achieve results.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, or any other characteristic protected under applicable law.