Field Support Representative Level 1

Job Description:

• Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.


• Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.


• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.


• Stage Build and Image systems with standard client image (aka eCore).

Job Qualifications:

• Good Communication Skills.


• Good Analytic/Troubleshooting Skills.


• Strong working knowledge of MS Windows Operating System.


• Working knowledge of MS Office and basic business application.


• Good Customer Support Skills.


• Minimum 1 year desk side support services.


• Basic knowledge of networks, telecom, and compute/storage.


• Basic knowledge of mobile device support.

Technical Skills

* Proficiency Legends