Job Description:

Chard Snyder, an Ascensus company, is a top national third-party administrator of benefit solutions including Savings & Spending Accounts, COBRA, billing, document services, and FMLA leave administration. We provide expert benefits administration for employers of all sizes, ranging from a few employees to over 400,000. Chard Snyder delivers value to our clients and plan participants through a personal approach, flexibility, smart technology, and compliance focus. Our knowledgeable team provides dedicated personal service that makes life easier for all our stakeholders.

Summary/Objective

The implementation quality administrator position is responsible for department-wide verification of accuracy of plan set up, publishing monthly results and trends, and providing input on functionality and efficiency of setup in systems. The implementation quality administrator position is also responsible for the setup of client demographic and benefit plan information, enrollment into new and renewing benefit plans, plan testing, related materials for assigned clients. This role provides excellent customer service by daily interacting with internal and external clients or designated contacts through phone calls and email, and provides administrative and subject matter support.

Essential Functions

An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Audit set up of new and renewing business, plan features and client changes across various company systems

2. Provide summary of individual team member audit results to department lead

3. Provide necessary coaching to team

4. Prepare and maintain system documentation as well as updates to process and procedures as necessary

5. Participate in annual SOC audit preparation, sample gathering and interviews

6. Prepare and publish approved monthly departmental results

7. Prepare department KPI

8. Serve as primary assigned client and internal contact for implementation and systems setup of client benefit plans

9. Acquire and maintain knowledge of general health benefits, insurance carrier and company terminology and of plans specific to assigned clients

10.. Understand applicable plan legislative regulations and plan provisions

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always.

As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Apply Now