The Vancouver Clinic is the largest multi-specialty physician practice group in SW Washington where the professional staff builds lifetime relationships with our patients. We have over 300 providers and 1400 employees. Located in Vancouver, Washington just across the river from Portland, Oregon, weenjoy close access to a bustling suburban area and nearby mountains, ocean beach, and great school systems. We have been serving the SW Washington community for 80 years! We seek those who strive for excellence in patient care, seek challenges, embrace teamwork, and those who go out of their way to help others be successful.

The Clinic Assistant provides support to the clinical team by performing non-clinical and administrative tasks that are critical to providing excellent patient care. The Clinic Assistant assists with incoming calls, patient records and paperwork, supplies, referrals, and authorizations. Along with, managing paperwork between different sites, clean rooms on high volume patient days, participating in process improvement projects, etc.

In this role you will:

• Support the team by scheduling appointments from phone calls and during checkouts and recalls.
  
  


• Assists in providing information for appealed claims.
  
  


• Responsible for processing urgent referrals and respond to requests from 3rd parties for further information, documentation, clarification (attorneys, claims managers, etc).
  
  


• Processes paperwork for patients and clinical staff including, but not limited to: FMLA, ADA, and Workers Compensation
  
  


• Follows patient referrals.
  
  


• Processes and addresses non clinical errors within EPIC.
  
  


• Maintains non-pharmaceutical supplies in rooms, orders these supplies as needed, and monitors non pharmaceutical supply expiration dates.
  
  

You will need to have:

• Strong written and verbal communication skills.
  
  


• Excellent customer service skills.
  
  


• Detail oriented and ability to multi-task effectively.
  
  


• Working knowledge of medical terminology.
  
  


• Working knowledge of computers and basic software programs
  
  

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
  
  


• Two years' experience in a health care environment providing direct administrative patient care strongly preferred.
  
  


• Epic EHR experience preferred.
  
  

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan. Eligibility for benefits is dependent on factors such as position type and FTE. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Documented vaccination, immunity, or written declination of vaccine for certain preventable contagious diseases, including COVID-19, is a requirement of employment at Vancouver Clinic. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of drug screen, background screen, and immunization requirements.