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Assistant Director of Banquets - Arizona Biltmore, a Waldorf Astoria at Hilton Global

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Phoenix, Arizona





Job Description:


Waldorf Astoria is looking for an Assistant Director of Banquets to help lead the talented banquet team at the historic Arizona Biltmore !

Located in the heart of uptown Phoenix since 1929, this gorgeous 39-acre property has 700 rooms, villas and cottages, over 315,000 square feet of banquet space, and 8 food and beverage outlets. Fresh off of a much anticipated multi-million dollar renovation, this is an exciting time to join the leadership team at this iconic property.

In this role, you will report directly into the Director of Banquets and help oversee all banquet operations, managing an hourly team of up to 50+, 6 captains and multiple salaried leaders. The ideal candidate will be an inspirational, positive leader with a talent for training and developing others, a strong knowledge of industry meeting trends and a passion for creating memorable experiences. At least 3 years experience in a banquet leadership role with a background in luxury hotels and high volume banquets is required.

For more information on the property, please visit:


  • https://www.arizonabiltmore.com/

  • https://www.instagram.com/arizonabiltmore/


Join Fortune's #1 Best Company To Work For and enjoy excellent benefits - medical insurance, matching 401K, 4+ weeks of PTO, tuition reimbursement, and Hilton travel benefits!

What will I be doing?

As an Assistant Director of Banquets, you would be responsible for assisting the Director in the direction and administration of the Banquet and Catering operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, food and beverage quality, soliciting new accounts, merchandising and marketing, inventory management and cost controls, systems management, budget and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
  • Assist with the development, implementation and maintenance of department service guidelines and standards
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure compliance with health, safety, sanitation and alcohol awareness standards
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Act in absence of the Director, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





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