The Process and Quality Improvement advisor reports to the Shared Services Director within Evernorth/Alegis home solutions. This role will identify, charter, lead, and coach business improvement projects that support quality, growth, customer/patient satisfaction, and productivity for both the Chronic Care and Health Risk businesses. Leads multiple projects simultaneously and coaches multiple Home Care Solutions employees through a defined project methodology to build skills and successfully deliver projects. Serves as a trusted business partner for organizational leaders by developing and delivering innovative solutions with broad impact.

Essential Duties and Responsibilities of the Position

Project Leadership:

• Provide thoughtful hands on leadership with an emphasis on trust, accountability, quality, and respect


• Facilitate and cultivate a culture of continuous improvement, quality, compliance, transparency, technology, and efficiency/automation


• Provide project oversight, leadership, and management for ongoing and new Operational Excellence projects as assigned by Director, Operational Excellence.


• Facilitate cross-functional team collaboration to deliver on business objectives and create innovative solutions.


• Navigate and eliminate organizational barriers to ensure that project team is effective in reaching project goals.


• As appropriate, develop presentations and deliver to executive and other leadership.

Project Development:

• Analyze business and develop project proposals and business cases, including measurable benefits, to contribute to an Operational Excellence project pipeline.


• Advise Operational Excellence management and consult with business unit management on opportunities for improvement based on business cases.

Problem Solving:

• Apply analytical / quantitative approach to problem solving; obtain data and analyze using statistical concepts to identify root causes and solve complex problems.


• Apply understanding of business strategy, processes, systems, clients, stakeholders, and end users to develop and deliver innovative and comprehensive solutions.

Qualifications:

• Bachelor's degree and six to eight years of project management, IT management, or analytics experience.


• Lean Sensei, Six Sigma Black Belt, and/or management consulting training/experience/certification strongly preferred, including demonstrated success leading/coaching Greenbelts and/or other professional level positions.


• Demonstrated success in developing and delivering creative recommendations and solutions


• Demonstrated successful kaizen facilitation, preferable experience with training/certification of organizational kaizen leadership.


• Must be adaptable to working with all levels of the organization across various operational excellence platforms.


• Must possess excellent speaking-listening-writing skills, persuasive ability, attention to details, proactive self-starter.


• Prior healthcare experience is an advantage, but not a prerequisite for the position.


• Ability to travel as needed (less than 10%)

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.