Job Description:

NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (INSURANCE)

 

STARTING PAY: 16.00/HR, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE. 

GREAT SCHEDULE: MONDAY-FRIDAY (WEEKENDS OFF)

Next Class Starts: August 30th

Department: Operations Reporting to: Operations Leadership  

Compensation Band/Level: CSRI 

 

Company Summary: 

Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too. 

 

Position Summary: 

Our Client s a leading provider of retirement plans, corporate insurance and consulting services—with more than one million plan participants nationwide.  They help companies offer their employees a more secure financial future through retirement plans, insurance, and consulting services. Their clients and their financial advisors rely on them and us for independent and objective approach, expertise, and dedication to the highest level of flexible, responsive service. As a Customer Support Representative you will be providing first level support to their clients and customers  

 

 

Overall Responsibilities:  

·         Act as key client contact in the overall service relationship, partnering closely with the Client  product team; 

·         Handle and take ownership of queries, complaints and servicing issues, and facilitate their timely resolution; 

·         Offer prompt, competent and quality customer services, which includes: 

·         Diligent analyses of customer enquiries upon receipt; 

·         Investigation/follow-up with internal stakeholders to promptly provide an update or solution to customers to maximize customer satisfaction; 

·         Escalation of some tickets to other business functions. 

·         Drive process improvements within customer engagement framework; 

·         Continuous service improvement. 

 

Job Requirements: 

·         High school diploma or equivalency required  

·         At least 2 years’ experience in customer service (preferably for a financial institution); 

·         Language proficiency: English  

·         Highly motivated and self-driven team player, with an ability to work independently and under pressure; 

·         Excellent verbal and written communication, and interpersonal skills; 

·         Familiarity with Microsoft Office Suite including Word, Excel and Outlook 

·         Knowledge of or an interest in digital asset markets. 

·         Attention to detail. 

Physical Demands & Work Environment:   

 

While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds. 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed. 

 

Standard General Security Roles and Responsibilities  

·         Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.  

·         Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedure  

·         Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process. 

·         Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements. 

 

General sign off:  

 

This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions.  It indicates the kinds of tasks and levels of work difficulty required of positions given this classification.  It is not intended as a complete list of specific duties and responsibilities.  Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.  Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company.  The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.  I have read and understand the requirements of this job description and I am able to meet the requirements as listed above with or without reasonable accommodations  

 

NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (INSURANCE)

 

STARTING PAY: 16.00/HR, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE. 

                    

                 

Salary: $7.00

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