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Business Banking - Operations Manager - Portfolio Management Center at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Phoenix, Arizona





Job Description:

Business Banking - Operations Manager

Business/Department Overview

Engaged in the management of defaulted commercial loan and lease relationships which may include loan/lease products, working capital lines of credit, asset based lending, construction lending, leasing, commercial real estate, contractor financing, Small Business Administration guaranteed transactions.

Key position responsibilities include:

Oversight of managers and individuals, engaged in mitigating losses for the Firm


  • Implements and oversees Department credit policies and procedures designed to improve the overall quality of the assigned portfolio.
  • Manages the allocation of credits, resources, litigation, and outside counsel activity, to achieve maximum results.
  • Overseeing the contents and execution of sworn documents
  • Handling and solving escalated collections litigation and bankruptcy issues
  • Manages the unit's efforts to comply with all Fair Lending, CRA and other compliance regulations.
  • Implements and oversees credit policies and procedures designed to improve the overall quality of the assigned portfolio.

Required Experience:

  • Bachelors Degree or equivalent work experience.
  • 7+ years of retail/commercial management experience
  • 7+ years of managerial experience with an emphasis on process management.
  • Expert knowledge of credit policy and other compliance regulations.
  • Financial statement analysis, accounting, economics & finance preferred
  • Strong Functional and Technical Skills: Customer focus, Analytical Skills, Leadership abilities, Negotiations skills, Process Management, Problem solving, Written and verbal communication, Decision Quality, Results Oriented, Conflict Management, Interpersonal Relations, Managerial Skills, PC Skills.

Collections Litigation Qualifications

  • Prior Collections experience preferred.
  • Knowledge of legal processes related to litigation.
  • Excellent verbal and written communications skills.
  • Ability to collaborate with and influence various stakeholders.
  • Demonstrated ability to foster an open working environment.
  • Analytical and problem solving skills.
  • Ability to identify trends and improve processes for both the customer and the business.
  • Understanding of regulatory/legal landscape related to collections litigation.
  • Ability to work with audit, compliance and regulatory constituencies to manage work in accordance with established procedures and relevant regulations and laws.
Demonstrated ability to raise issues to relevant stakeholders or management with respect to the control environmentChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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