For this position, we are looking for someone who is highly motivated, passionate about human-centered design, and has a proven track record for leading user experience projects with cross-functional teams. Your responsibilities will range from creating interaction design deliverables and determining design strategy to leading and mentoring others to ensure a high quality of work. In this role you'll have the ability to influence the strategy and design of experiences for digital and non-digital products and services of a key client.
Responsibilities
Develop a wide range of visual deliverables, such ase key insights documentation, wireframes, concept prototypes, user flows and UI designs.
Work within a small, cross-functional Customer Experience team of other designers, strategists and researchers who are dedicated to the success of a key client.
Present research, strategy, and design work to stakeholders for review
Scope and estimate efforts accurately, prioritize tasks and goals independently and rapidly produce deliverables in a fast-paced iterative environment
Effectively partner with account management, product management, engineering, and other internal stakeholders to ensure client programs have above-standard UX support
Act as an internal consultant and subject-matter expert providing business and technical guidance where appropriate
Work effectively within technical, creative, and budgetary constraints
Think critically and creatively while maintaining close attention to detail
Adapt to a wide range of project types and timeframes
Requirements
Impeccable design sense and a keen eye for detail as it relates to creating digital experiences.
Experience with usability testing and other research techniques, interpreting the results to iterate on the overall experience and designs.
Demonstrated understanding of and passion for user experience and interaction design.
Solid instincts about when to hold the line on methodological rigor and when to adapt to the changing demands of a project.
The ability to work within a self-directed culture and navigate ambiguity is key
Experience leading projects and building consensus with multiple stakeholders and cross-functional teams, influencing strategy and core product functionality
Experience presenting to high-profile clients and stakeholders, describing impact and justifying design decisions even when they were made by another team
Team player and collaborator with a positive attitude and high aptitude for learning
Excellent verbal and written communication skills
Critical and creative thinking while maintaining close attention to detail
Ability to adapt to a wide range of project types and timeframes and to make progress with problems that do not have clear solutions or outcomes.
Technical Requirements
Proficiency with a variety of design and prototyping tools
Knowledge of HTML5, CSS3, JavaScript and other web scripting languages, resulting in solid understanding of how design choices translates in development (ability to write not required)
Experience
More than 3 years professional experience with user experience design for software interfaces; 1 year leading projects or managing the work of others
Degree in a relevant field (HCI, graphic, interactive or communication design)
Portfolio of work required, please provide link
cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.
