Position Information: Improves operating performance (service, cost, quality) across the department. Leads the development and rollout of project management methodology. Manages the productivity and outcome measurement portions of the department while ensuring appropriate and timely communications with management. Defines and obtains resources that enable the project teams to perform optimally. Ensures the analysis, redesign, planning, and implementation processes are developed, initiated, and supported to allow the department to achieve its financial, quality, and service goals, while supporting its employees. Ensures all processes and outcomes are consistent with the vision and values of the department.
Essential Duties:
Independently leads project teams to support performance excellence initiatives, including but not limited to supports all departments in their effort to implement and effectively achieve performance excellence.
Manages the day-to-day responsibilities of assigned projects and develops long range strategic planning for the department including potential areas of focus, scope, and development of the department.
Develops and refines performance improvement methodology and project management methodology. Develops and maintains department goals, objectives, policies, and procedures, to include but not limited to defining annual process improvement plans, maintaining department operating and capital budgets, while working collaboratively with management and existing process improvement resources.
Ensures the department has the infrastructure and resources required to perform its role effectively and efficiently.
Monitors department timelines to ensure resources are available and applied appropriately to achieve desired performance goals in a timely manner.
Provides support for multiple process improvement efforts, which are expected to dramatically improve operating performance. Provides best practice examples from other organizations or industries.
Oversees projects within a department which acts as an internal consulting group providing process facilitation support as well as rigorous analytical support to project teams.
Provides active tracking tools and risk management summaries for all projects designated by senior management and summarizes individual projects progress and risks to senior management.
Keeps abreast of recent trends and developments in process innovation and project management in the healthcare field as well as in related industries.
Maintains effective internal and external communication regarding process innovation and project management efforts while providing timely information regarding the progress of initiatives. Provides consultative, coaching, or mentoring services to management and/or department staff as appropriate.
Participates in meetings and committees and represents the department in community outreach efforts. Oversees the development and implementation of communication plans.
Performs various duties as needed to successfully fulfill the function of the position.
Education: Bachelor’s Degree in Management, Business Administration, Healthcare, or related field
Experience: 72 months experience in healthcare or healthcare consulting setting which includes 36 months of management or leadership experience
Equivalency/Substitution: Will accept 60 months of related experience in lieu of the Bachelor's degree for a total of 120 months of related experience.
Knowledge, Skills & Abilities:
Strong customer orientation
Verbal and written communication skills
Effective facilitator
Ability to assist others to develop analytical framework
Ability to organize and prioritize multiple projects simultaneously
