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Customer Support Specialist at Chromalloy Gas Turbine, LLC

Posted in Other 30+ days ago.

Location: San Diego, California





Job Description:

Company Description

Chromalloy has expanded from a gas turbine parts repair business into an OEM supplier of production parts and advance repair and services for gas turbines used in aviation and power applications. Chromalloy serves the airline, military, marine and energy segments with a broad range of services at locations around the globe.

Chromalloy is a subsidiary of Sequa Corporation. Sequa Corporation is a diversified industrial company with operations in the aerospace, metal coatings and automotive industries. Sequa is a Carlyle Group Company. For more information, visit www.sequa.com

Job Description

Summary: The Customer Support Specialist will be the primary point of contact within Chromalloy San Diego and our customers. The incumbent is responsible for ensuring that their customer relationships are managed in a efficient and positive manner.

The essential functions of this position are:


  • Ensuringthe utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.

  • Managingambiguity and affect change in challenging situations

  • Ensuringthat any issue is resolved quickly or gets escalated to the appropriate level.

  • Work with Military Programs to serve as a backup for Military Coordinator.

  • Identifying opportunitiesto enhance year over year revenue growth and customer retention.

  • Drivingthe escape / crisis management process with timely communication when delivery or quality issues impact customers.

  • Ensuring compliance to our customer contractual obligations.

  • Identifying process and procedure improvements necessary to increase efficiencies and the customer experience.

Qualifications

Minimum Requirements:

Must be a U.S. Citizen

Education:Bachelor's degree preferred or High School Degree/equivalent with related experience.

Experience:

Military Program(s) experience - highly desirable.

Customer management experience.

Additional Information

Chromalloy offers challenging assignments, great teams, development and training, and exciting opportunities to enhance your skills, abilities and knowledge.

Chromalloy maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. Please note that depending on the specific position, you may be required to pass additional medical tests, background checks, and/or other requirements.

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Sexual harassment, or any other kind of harassment, will not be tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

Chromalloy is an equal opportunity employer. No question on this application is asked for the purpose of excluding any applicant's consideration for employment because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.

ANY APPLICANT WILL BE IMMEDIATELY REJECTED FOR EMPLOYMENT OR IF HIRED, TERMINATED WITHOUT NOTICE FOR GIVING FALSE INFORMATION ON THIS APPLICATION OR FAILING TO ACCURATELY PROVIDE INFORMATION REQUESTED. IF HIRED, EMPLOYMENT IS FOR NO FIXED TERM AND THE COMPANY OR THE EMPLOYEE CAN TERMINATE EMPLOYMENT AT ANY TIME WITH OR WITHOUT CAUSE, EMPLOYMENT IS DEEMED AT WILL.

Pre-employment drug screening is required at this facility to determine the presence of marijuana metabolites, cocaine metabolites, opioids metabolites, amphetamines and phencyclidine (PCP). Employment consideration is contingent on the results of this test. This application will be kept active by Chromalloy for a period of 45 days.


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