Toshiba America Business Solutions, a leader in digital technology, is seeking a Contract Billing Administrator II to report to the Charlotte, NC location.
Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.
Responsibilities:
Responsible for accurate account set up of assigned service billing accounts to meet established revenue targets and operational metrics
Provide guidance to less senior staff to ensure seamless and efficient customer billing
Resolve escalated customer concerns to ensure optimal customer service
Serve as front line contact for assigned accounts
Collect, file and scan documents to ensure appropriate set up of contract in the designated system
Data entry of customer information into the system and make updates as needed to ensure information accuracy
Ensure appropriate paperwork is completed to identify machines no longer in use (moves, adds, and deleted). Coordinate with associated internal and external teams regarding changes and ensure smooth and efficient transition
Maintain contract billing data entry on an ongoing basis. May audit and administer meter reads and billing service level requirements for assigned account base
Audit monthly pre-bill reports and resolve discrepancies. Handle evaluation of adjustments, rollovers, cancellations renewals and miscellaneous administration duties
Evaluate billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalations
Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams
Required Qualifications:
High school Diploma, GED, or equivalent experience
3+ years of contract administration, billing/invoicing or customer service/reporting experience
Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation
Good communication skills - customer outreach and Toshiba team members
Self-motivated with ability to work in fast paced environment
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan
Company provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
