Provides excellent customer service to all customers and participates in creating a positive work environment.
Become familiar with all products and services offered by the bank.
Build relationships with customers via recommendations and referrals through the Connections software.
Follows all bank policies and procedures.
Processes a variety of routine checking and savings deposits and withdrawals in accordance with prescribed limits set on the Teller/CSR Authority Card.
Issues money orders and cashier’s checks in accordance with proper procedures.
Redeems S. Savings Bonds and processes cash advances.
Receives mortgage, consumer and other loan payments and ensures the payments match balances due.
Place holds on accounts for uncollected funds when required.
Answer customer questions in regards to research or problem resolution.
Answer emails and phone calls coming into the branch.
Balances cash drawer at the end of the shift and compares totaled amounts to compute generated proof sheet. Report any discrepancies to supervisor.
Ensure that the teller station is organized, clean and stocked with necessary forms and supplies.
Perform all job duties and maintain compliance with all banking acts, laws and regulations.
Non-Essential Duties and Responsibilities
Processes mail transactions and night deposit bags.
Order checks for customers.
Handles wire transfer requests and foreign currency transactions.
Assists with vault duties such as ordering/shipping currency and coin and distributing money to tellers.
(Required education may be satisfied by experience and/or working knowledge)
High School diploma or equivalent. Must possess a valid driver’s license as some travel to and from branches may be required (rovers).
Physical Requirements and Working Conditions
Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. Ability to lift heavy items that may weigh up to 55lbs (e.g. boxes of copy paper/files, currency counters, coin bags etc.). Ability to perform repetitive finger, hand and arm movements. The job is within the normal office environment range. Some travel between branches may be required (Rovers).
Six months of cash handling experience. One year of customer service experience.
Customer service experience preferred.
Cash handling experience preferred.
Problem Solving Ability
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)