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Information Technology - IT Specialist at Belcan Corporation

Posted in Other 30+ days ago.

Location: Plymouth, Michigan





Job Description:



Details:




A Information Technology - IT Specialist job is available Plymouth, MI, with Belcan. In this role You"ll Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users.

Job Description:

NOTE: 24/7 WEEKEND SHIFT
SATURDAY - WEDNESDAY
4AM - 7PM PST (7AM - 10PM EST)

Possess IT Support knowledge - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)

* Knowledge to diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users

* Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.

* Incident Management - Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)

* Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software

* Develop positive relationships with the business and other functions at all levels

* Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users

This is what you"ll need:

* At least 6-8 years (or relative) in a Desktop Support role, where you learned the nuances of IT Support

* Bachelor"s degree or Professional training/certifications related to areas of responsibilities

* Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.

* Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives

* Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

* Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs

* Tech Savvy - Ability and passion for learning new technology and tools

* Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time

* Prioritization Skills - The ability to analyze support requests and prioritize them based on impact

* Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication

* Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

* Self-motivating, requires little supervision and can hit the ground running.



If you are interested in this role, please apply via the 'apply now' link provided. Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.







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