Position Information: Responsible for operating a cash register and customer service, including a wide range of tasks associated with the preparation, production and/or serving of food items or other duties related to the successful operation of a restaurant.
Essential Duties:
Operates cash register and handles cash, counts change to customer, credit and debit cards.
Checks out customer, applies accurate codes, departments, and prices. Maintains 100% accuracy of cash register, and ensures all payment transactions are carried out with precision and efficiency.
Ensures proper procedures are taken in balancing cash drawer and in all payment transactions.
Demonstrates excellent customer service with a positive demeanor when dealing with restaurant patrons, fielding all complaints promptly, answering questions, and making meal suggestions when asked. Provides answers to queries presented by clients regarding services and offers made available by the restaurant.
Maintains professional behavior and composure in difficult interpersonal situations. Communicates with co-workers and others in calm considerate manner, always in a respectful and courteous manner.
Provides efficient, friendly, and informative service following established customer service standards and departmental core purpose.
Ensures front-end area is always stocked, orderly, organized, and clean. Responsible for completing the duties that make the work area stocked, orderly, organized, and clean.
Provides routine information about meals, various restaurants within Housing and Food Services, and other relevant facts to customers.
May work a food line, in the storeroom, or assist with cooking and cleaning, or other duties as assigned.
May stock items, perform other tasks, or those tasks assigned by the supervisor or front-end manager.
Adheres to food safety standards at all times making sure that all food is free of contaminants and pathogens that might make customers sick.
Performs related duties as needed to successfully fulfill the functions of the position.
Education: None
Experience: None
Certifications/Licenses: Food Handlers License within 30 days of hire
Skills, Knowledge & Abilities:
Performs addition, subtraction, multiplication, simple accounting, and division effectively enough to count change, when necessary, take inventory, serve portions, enter time on a times sheet, etc. -Reads and interprets routine written materials, menus, instructions and e-mails. Ability to communicate verbally and in writing.
Customer service.
Working knowledge of Food Services core values at all times.
Ability to use systems to clock in and out.
Ability to handle varying workloads and meet deadlines as necessary·
Ability to build rapport with students, faculty and staff.
Ability to become skilled in the safe, sanitary, and effective handling of food, cooking utensils, food processing equipment, walk-in refrigeration, elevators, cash registers, food digester, dishwashers, time clock, etc.
